AvayaExtra Q3 Fall 2014

THE WORLD OF AVAYA AND ITS PARTNERS
Extra Report

BUYERS GUIDE INSIDE

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Buyer’s Guide Q2/Q3 2014 Extra report on Avaya BUYER’S GUIDE Guide
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Get more from your Avaya investment...on Avaya
Buyer’s Guidto Avaya DevConnect
Number 19
Avaya IP Deskphone 96xx
Avaya Aura®; Avaya Aura® Contact Communication iwnwstwru.mdevnctosnnectmarketplace.com/computer- www.devconnectmarketplace.com/ion-networks
Alerting, Notiication & Security Solutions
Solution Name
Description
Group voice and text paging to Avaya 9600 IP Deskphones
ateway Avaya Platform
Website
DevConnect Select Products
Choose DevConnect Select Products!
• Handpicked Avaya-compatible products and services
• Eliminate the hassle of managing multiple supplier contracts• Choose from a g
he Avaya DevConnect Select
roduct Program includes
Computer Instruments ION Networks
eIVR IP Phone Pager
ION SA5600-SAL Secure Access Link Appliance
Center; Avaya Agile SEnervvireorn1m00e0n,tMA;vAayvayIaP COofmficme unication
DEV CONNECT
Avaya DevConnect Select Products
Company
Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gpreinstalled, delivering centralized IP connectivity and Avaya application alarming
Attendant Console
Solution Name
Description
IP-based, software-only attendant console which eliminates the need for a hardware-based for your Avaya Platform
Website
Avaya Aura® Contact Center; Avaya Communication Server 1000
Avaya Communication Server 1000 www.devconnectmarketplace.com/quentris-gdf-suez www.devconnectmarketplace.com/conveyant komutel
rowing portfolio of applications
Visit the DevConnect Marketplace www.devconnectmarketplace.c®
Your
tact center Psolutions from over 40 partners
and continues to grow. he
Buyer’s Guide showcases these solutions, which were chosen for their unique value in the marketplace and their proven interoperability with Avaya technology. DevConnect Select Products are orderable directly from Avaya and itsextesivenetwrkoef vcChaonnelcpt aSretlneecrts. solutions that help to improve hotel productivity and Avaya IP Office
www.devconnectmarketplace.com/fcs-computer- systems https://www.devconnectmarketplace.com/group-tiger Company
attendant console
oIonptegraratotersd,tosimngeletptohiensteonf eaeccdesss to the features and call processing functions needed cVcaonicewaonrkdodvaetramualntipaglemplaetnfot rfmrosmaandsisnigteles, user-friendly graphical user interface (GUI) that
Cofely Quentris (GDF Suez) Conveyant Systems, Inc Komutel Inc.
Call Accounting Smile 3 Console
CTeolnesdoirlectory PC-based Attendant AKottmenudtealnKt oCmonasnodleC)onsole (fka SITM PC
Avaya Communication Server 1000
www.devconnectmarketplace.com/ame Description
Avaya Platform
Website
om
conraised to the er of 10
LearnmoreaboutDProducts by visiting the DevConnect Marketplace at www.devconnectmarketplace. com (under About Avaya DevConnect). Avaya DevConnect Tested Solutions Avaya DevConnect Technology
Partners include companies who
pplications, hardware
FCS Computer Systems Sdn Bhd Group Tiger
Resource Software International Ltd.
TigerTMS iCharge CUB & PRO
Hospitality efficiency
iCharge CUB and PRO are property, hosted or cloud based call accounting, billing & integration solutions designed for hospitality Call accounting software and communications management solutions
Avaya Aura®; Avaya IP Office Avaya IP Office
www.devconnectmarketplace.com/resource-software- international-ltd-rsi
Company
Solution NFCS Unicorn
Shadow CMS Enterprise, Revolution Web Call Accounting, & Shadow Real-Time Dashboard
powLearn more about the Avaya DevConnect Program and obtain a list of compliance- www. ofer aor services which further enhance Avaya’s portfolio. he Buyer’s Guide showcases DevConnect Technology Partner solutions which have successfully passed DevConnect Compliance Testing, and have been shown to be compatible with Avaya solutions.
®
HP Qiniti 10
tested solutions by visiting devconnectmarketplace.com.
HP Autonomy’s integrated workforce optimization suite powers your contact enter like never before with:
uling
The Avaya DevConnect Program
fromtheir Avidaeyarainvgesotmf ferneet.aDndeveCnhonanceecdt he Avaya DevConnect Program supports cthoamt penanabielse dcuevsteolompeinrsgtionteexrtorpacetragbrleeatseorluvtailounes
Avaya Certified
SIP Trunking
If she dials 911,
will the critical help she needs be able to ind her?
c• Next generation forecasting and sched• Industry-leading multichannel analytics
• Unprecedented levels of compliance
• Powerful performance management Backed by the power of HP.
prvidesawmembership options, ranging from technical education and support, through to compliance testing and co-marketing for commercial applications.
compliance-tested solutions
complement Avaya products
DevConnect Technology Partner
Designed Especially For Your
Avaya PBX
A leader in contact center analytics.
creating a diverse range of pforrovAevnayinatceurostpoemraebrlse. sAovluatyiaoncsustomers and channel partners have access to these tested solutions with supporting documentation to assist them in implementation and support ecfapoarbtsi.lithiesisinetnoacbulesstoinmtreor deuncvtiironmofenetws speeding deployment of - Frost & Sullivan
ConnectMeVoice is a tested and certified Avaya SIP Trunk provider and is part of the Avaya DevConnect program.
Save money by using your broadband Internet
instead of expensive telephone cAN INDEPENDENT REPORT PUBLISHED BY TELECOM RESELLERM, INC.
with conidence, new applications and reducing both network complexity and implementation costs.
Avaya DevConnect Compliant
Fconr tmaoctreusinafto:rmation,
Follo@w us on: HP_Qiniti HPAutonomy HPAutonomy hp-autonomy
mpany,
Enhanced technical support packages are adlesvoealovpamilaebnlet atocteivniteiersp.rises to support in-house
autonomy.com/qiniti +1 (214) 981-3265 Qiniti.info@hp.com
Learn more at www.avaya.com/devconnect
D
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T
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ircuits.
Improve reliability using our follow-me failover capability.
State of the art encryption to protect your privacy and security. Multi-site redundancy for high availability.
Lucrative recurring commissions for Avaya dealers.
Our SIP trunking solution
C M ADVANCED INTUITIVE AFFORDABLE © Copyright 2014 Hewlett-Packard Development CoStrip Ad for TR-10x1-5-FINAL-8-30-13.pdf
1 8/30/2013
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has been rigorously road tested by Avaya.
Don’t compromise your employees’ safety.
Our E911 solutions help 911 callers get the assistance they need − fast.
ConnectMeVoice works with Avaya dealers to provide the right solution using our consultative approach.
Phone 800.450.1655
Visit WWW.CONNECTMEVOICE.COM
Read the latest news at telecomreseller.com/avayareport
30/09/2014
13:55
Y CM MY CY CMY K
AWARD-WINNING CALL RECORDING AND WORKFORCE OPTIMIZATION SOLUTIONS FOR
SMALL-MEDIUM BUSINESS, ENTERPRISE, & CLOUD | 972-543-3500 | WWW.TELSTRAT.COM
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p001_032_Buyers Guide The E911 Experts
911Enable.com/AvayaUserSafety 1-877-862-2835
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Third Quarter 2014
AVAYA NEWS PARTNER NEWS DEVCONNECT NEWS
telecomreseller.com/avayareport
● ●
IAUG
AVAYA AVAYA AVAY AND MAGIC
BOYLE
SEE PAGE 8 SEE PAGE 3
SEE PAGE 5
SEE PAGE 7
WINNERS
AND HP
COMPLIANT
QUADRANT
by Michael Boyle, Senior Product
Manager, IP Voice and UC, Cbeyond
(www.cbeyond.com)
IT Budget

Squeezed? Get

More Juice out of

Your
your IP-PBX

I
nternet-telephony ushered in a new level of contact center
technology dependence, causing a variety
of corporate and operational shits in SMB
communication management. Empowered with
raised to the tools that would help them become more agile,
mobile and eicient, SMBs have now started
to expand into markets that would have been
impossible to operate in only 15 years ago,
power of 10
thanks to technologies such as SIP trunking.
he explosion in VoIP access and SIP
trunking service providers has opened many
opportunities for SMBs.
Now, when a small business owner looks
around, they can clearly see the potential
to enable seamless, eicient and consistent
employee performances regardless of where
their workforce might be working from at any
HP Qiniti 10
given time, for instance.
Yet like all businesses, SMBs in particular

see BOYLE, page 3 ››

HP Autonomy’s integrated workforce
optimization suite powers your contact
center like never before with:
OWEN

• Next generation forecasting and scheduling
by Jeff Owen
• Industry-leading multichannel analytics
Avaya Client
• Unprecedented levels of compliance
• Powerful performance management
Services - Still

Backed by the power of HP.
Leading the Way

I

had the pleasure of interviewing Mike
Runda, vice president, Global Support Services, Avaya Client Services, shortly ater
A leader in contact center analytics.
he joined Avaya in 2011. You can read that
article at tinyurl.com/nrvdoyj and hear a podcast
of the entire interview at tinyurl.com/7u7rtek. - Frost & Sullivan
hat interview focused on his plans to further
enhance Avaya’s Global Support Services during
2012. Naturally I wanted to follow-up with him Avaya DevConnect Compliant
For more information, Follow us on:
ater reading this recent announcement to ind contact us at:
@HP_Qiniti
out how his plans were progressing.
autonomy.com/qiniti HPAutonomy
Today Runda is a Senior Vice President +1 (214) 981-3265 Qiniti.info@hp.com
HPAutonomy hp-autonomy
with Avaya and the President of Avaya Client D
E
T
T
E
S
Services. In this position he is still driving the
implementation of cutting edge technologies © Copyright 2014 Hewlett-Packard Development Company,
and processes to improve customer experience.

see OWEN, page 3 ››

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