Page 1 - 3CX June 2015

Drill Down

A Special Report from Telecom Reseller

The UC Cloud is Not Always the Answer

T
here is a diverse range of
to a third party. here is no right better managed by an outside organization.
the products and servcies sold and the costs of
choices available today for
choice for everyone.
implementing a new communications solution. Audin
owning and managing a
he choice depends on what is BALANCING THE BUDGET
hese conditions may bring a host of changes,
Uniied Communications (UC)
already owned, when it will retire, How to spend money on a communications both good or bad.
by Gary Audin
system. hey range from the
the capabilities of the IT staf,
solution can be a contentious subject. CFOs
IT and communications budget restraints can
business owning and managing the UC system to whether the business model is CAPEX or OPEX, have to consider multiple factors to determine make an on-premises UC solution too “capital”
outsourcing the entire communications processes
and whether or not candidate functions can be
expenditures including the market conditions for
intensive. Many enterprise Chief Financial
Oicers (CFOs) are shiting IT investments from
a capital expenditures (CAPEX) based model to
an operating expenditures (OPEX) based model.
A cloud solution that is expensed with little or
no capital expenditure may be desired. A cloud
solution ofers a ixed cost per month based on
the number of users and the features used.
Cloud UC can be subscribed to by feature
group allowing greater lexibility for the business
when determining what UC features should
be ofered to what users. Most businesses
have implemented a few UC features and are
observing and monitoring their use to determine
what the feature beneits and their ROI are. he
cloud service approach requires less IT staf.
It does require, however, more performance
management and monitoring of the cloud service
provider.

Audin continues on page 5 ››

3CX Phone System

Hits a Home Run for

Wilson Sporting

Goods Co.

A
llery

by Bianca Allery,
Marketing Manager, 3CX

W
ilson Sporting Goods Co. is one of
the world’s leading manufacturers of
ball sports equipment. he sports
equipment manufacturer quickly realized—
with its size and scale—that it was going to
need a phone system that could knock its
communications needs out of the park.

WILSON SPORTING GOODS CO.
SEEKS MVP IN COMMUNICATION
SOLUTIONS
Before the search for a new phone system
ensued, Wilson operated on a proprietary
PBX system, which cost an exorbitant fee of
approximately $80,000 per year in just sotware
and hardware maintenance. In addition, the
organization found the phone system’s limited
functionality to be a major communications
pain point and even the smallest of features
expensive to implement. hese costs and
function restrictions forced Wilson to start
scouting for a new solution, which ofer cost
eiciency, a simple installation process, and
easy ongoing maintenance. However, once
the search began it became clear that no other
phone system that Wilson researched could

Allery continues on page 7 ››