Page 17 - Avaya Buyer;s Guide Q1 Q2 2015

Extra report on Avaya BUYER’S GUIDE
17

CXM
CXM Workforce Optimization Innovation in Workforce Optimization; including streamlined agent evaluation tools, modern coaching Avaya Communication Brad Odom
brad.odom@cxmrecord.com
Suite
practices through an integrated communication layer, speech analytics, and the most feature rich Server 1000 (Avaya CS
workforce management solution on the market. cxmrecord.com
1000)
Datatal AB
Datatal FlexiTID
Flexi Tid is an advanced call back and time booking solution. Flexi Tid is a product within the Flexi Avaya Communication Erik Kalström
erik@datatal.se
platform, developed by Datatal AB. Flexi Tid is primarily used in the Healthcare sector where, a large Server 1000 (Avaya CS
number of customers (patients) call at the same time, mainly in early morning.
1000)
Eastcom Systems TelCAAP - Telephone Call TelCAAP is an industry leading web-centric call accounting solution designed to ensure full PABX Avaya Communication JEYASANKAR shankar@eastcom-systems.com
Pte Ltd
Accounting & Auditing Package
telecom lifecycle management.
Server 1000 (Avaya CS 1000)
CHANDRABALAN

Eircom
Eircom SIP Voice (CS 1K 7.6 + NRS 7.6 + ASBC 6.2)
SIP Trunking solution
Avaya Communication Server 1000 (Avaya CS Colin Gallagher
CAGallagher@eircom.ie
1000)
Enghouse Interactive Communications Portal
An open, standards-based platform with integrated application development and management Avaya Communication Anthony info.ei@enghouse.com
(fka Datapulse)
components that significantly reduce the time, cost and complexity of deploying voice and IP Server 1000 (Avaya CS Stephenson
communications solutions.
1000)
Enghouse Interactive Intuition Acclaim
IP connected attendant console that combines advanced call handling features and presence Avaya Communication Anthony info.ei@enghouse.com
(fka Datapulse)
information with the company directory to ensure that every caller receives consistently prompt and Server 1000 (Avaya CS Stephenson
professional service.
1000)
Enghouse Interactive Progression Enterprise
Extend the value of Avaya IP telephones by enabling users to access and interact with a range of Avaya Communication Anthony info.ei@enghouse.com
(fka Datapulse)
useful applications including directory, broadcast alerts, voice paging etc.
Server 1000 (Avaya CS Stephenson
1000)
Esna Technologies Inc.
OfficelinxM
Esna OfficelinxM is a comprehensive collaboration platform that embeds Avaya's communications Avaya Communication Davide Petramala
davidep@esna.com
infrastructure with cloud and on-premise business applications from Microsoft, Salesforce.com, Google and others.
Server 1000 (Avaya CS 1000)

Esna Technologies Inc.
OfficelinxM Cloudlink Edition
Esna OfficelinxM Cloudlink Edition enables native integration of Avaya UC solutions with cloud-based business applications such as Office 365, Google Apps and Salesforce.com.
Avaya Communication Server 1000 (Avaya CS Davide Petramala
davidep@esna.com
1000)
ESTOS GmbH
ECSTA
The ECSTA middleware connects AVAYA Communicatoin Server 1000 with Microsoft Windows. It Avaya Communication Eric Kirchner
eric.kirchner@estos.de
converts the CSTA protocol, which is made available via a phone system interface, into Microsoft TAPI, Server 1000 (Avaya CS
an industry standard supported by virtually all well-known applications.
1000)
Etrali Trading Solutions
OpenTrade
Open Trade integrates cloud strategy with the back-end localised in the network and makes Avaya Communication Raymond David
raymond.david@etrali.com
managing distant sites and turrets easier via remote access and administration.
Server 1000 (Avaya CS
1000)
Extenway Solutions Extenway Solutions Bedside Bedside terminal for Healthcare
Avaya Communication Mario Pelletier
mario.pelletier@extenway.com
Inc.
Terminal
Server 1000 (Avaya CS
1000)
FCS Computer Systems Unicorn
FCS Unicorn is an onsite multi-property or cloud-based universal interface and billing system for Avaya Communication Barbara King
barbara.king@planet1world.com
Sdn Bhd
hotels. Unicorn makes billing and integration simple for large hotels, integrated resorts and multi- property operations.
Server 1000 (Avaya CS 1000)

FROX communication
atiras
Atiras network management system is a modular software package with which everyday telephone tasks can be automated and system data can be extracted to allow optimization of system functions.
Avaya Communication Server 1000 (Avaya CS Peter Meier
peter.meier@frox.com
1000)
Gamma Telecom
Gamma SIP Trunks
SIP Trunking solution
Avaya Communication Paul Wakefield
paul.wakefield@gamma.co.uk
Server 1000 (Avaya CS
1000)
Gamma Telecom
Gamma SIP Trunks
SIP Trunking solution
Avaya Communication Paul Wakefield
paul.wakefield@gamma.co.uk
Server 1000 (Avaya CS
1000)
Genesis Systems
Genesis Professional Call Genesis Professional Call Accounting gives businesses of all sizes the ability to easily monitor and Avaya Communication Brandon brandon@buygenesis.com
Accounting
manage their telephone usage and related expenses, and produce customizable management Server 1000 (Avaya CS Mennear
reports that can be printed, emailed and saved on daily, weekly and monthly intervals.
1000)
Genesis Systems
GenSwitch
GenSwitch is a centralized, web-based, visual switch management solution for easily performing Avaya Communication Brandon brandon@buygenesis.com
Moves, Adds and Changes (MACs) to your communication systems.
Server 1000 (Avaya CS 1000)
Mennear

Genesis Systems
Traffic Manager
Traffic Manager solution uses RLogin interface from an application server to communicate with Communication Server 1000 u
Avaya Communication Server 1000 (Avaya CS Nathan Mennear
nathan@buygenesis.com
1000)

ION Networks (fka API Technologies)
ION SA56x0-SAL Secure Access Link Appliance
Plug-and-Play security appliance with a full stand-alone Secure Access Link (SAL) Gateway preinstalled, delivering centralized IP connectivity and Avaya application alarming
Avaya Communication Server 1000 (Avaya CS ION Sales
ion.sales.info@apitech.com
1000)
IR
Prognosis
Real time insight to service-level achievement, service availability, performance and voice quality for Avaya Communication General Enquiries
info.usa@ir.com
SP’s customers complete ecosystems including Avaya AuraM infrastructure and Acme Packet SBCs.
Server 1000 (Avaya CS
1000)
Komutel Inc.
Komand & SITM Komand (cloud) & SIT (on-premise) Console for Healthcare, Public Safety, Education, Government Avaya Communication Michel Lacasse
michel.lacasse@komutel.com
(Solution for Integrated and Enterprise. Plug-in design delivers enhanced call handling and a wide range of business specific Server 1000 (Avaya CS
Telecommunications)
options in a single user-friendly GUI so that it can be fully verticalized or simply generic.
1000)
KPN
VaMo1 SIP Service
SIP Trunking solution
Avaya Communication Bjorn Borger
bjorn.borger@kpn.com
Server 1000 (Avaya CS 1000)

NetIQ Corp d/b/a NetIQ AppManager, Vivinet NetIQ® AppManager® Suite comprehensively manages Avaya phones, servers and gateways to Avaya Communication NetIQ Sales
Info@netiq.com
Attachmate
Diagnostics
accurately monitor, alert, diagnose, and report on performance and end-user QoE. Vivinet Assessor® supports pre-deployment planning. NetIQ® AnalysisCenter® provides reporting for capacity planning, Server 1000 (Avaya CS 1000)
operational health and service level reporting.
Nu Technologies Ltd.
ORBi-TEL7
Voice and data communications logging application, providing expense and usage management, Avaya Communication Lorraine Smith
Lorraine.smith@nut.eu.com
performance monitoring, fraud detection and traffic management. Secure multi-user access via web Server 1000 (Avaya CS
browser for on-premise or cloud based solutions.
1000)
Nu Technologies Ltd.
orbi-telxps
Advanced call accounting measures cost, performance and usage for efficient management of Avaya Communication Lorraine Smith
Lorraine.smith@nut.eu.com
telecoms system and personnel. The web browser interface also enables users to define graphical Server 1000 (Avaya CS
displays for performance management.
1000)
Nuance
SpeechAttendant
Integrates with all types of PBX, SpeechAttendant is a speech auto attendant that allows callers to Avaya Communication 1-866-968-2623 pete.maniaci@nuance.com
just speak the name of the person or department they are trying to reach.
Server 1000 (Avaya CS say Sales
1000)
OpenText
RightFax
OpenText helps customers cut telecommunications and operations costs with integrated fax Avaya Communication Greg Settle
gsettle@opentext.com
communication solutions which include T.38 FoIP.
Server 1000 (Avaya CS 1000)

Phybridge Inc.
Phybridge POLRE
PoLRE switches deliver Ethernet & power over a single pair of telephony grade wire with four times the reach of traditional data switches.
Avaya Communication Server 1000 (Avaya CS Steven Fair
steven.fair@phybridge.com
1000)

p001_028_Buyers Guide 1stQtr_2015.indd 17
15/04/2015
18:44