Page 15 - Avaya Buyer;s Guide Q1 Q2 2015

Extra report on Avaya BUYER’S GUIDE
15

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
Videotron Videotron SIP Trunk Services SIP Trunking solution Avaya Aura® Robert Smiga robert.smilga@videotron.com
Virgin Media Business
SIP Trunking
SIP Trunking solution
Avaya Aura®
Claire Gwatkin
claire.gwatkin@virginmedia.co.uk
Vodafone D2 GmbH Vodafone DE SIP Trunk SIP Trunking solution Avaya Aura® Marco Di Falco marco.difalco2@vodafone.com

Vodafone Libertel B.V.
Vodafone NL SIP Trunk
SIP Trunking solution
Avaya Aura®
Hashim Zeid
hashim.zeid@vodafone.com
Vodafone UK Ltd
Vodafone UK SIP Trunk
SIP Trunking solution
Avaya Aura®
David York
david.york1@vodafone.com
VoiceCyber VoiceCyber Technologies VCLog is a Call Recording and Monitoring System for Analog, Digital, & VoIP.
Avaya Aura®
Tomoomi Ogama
ogama@voicecyber.co.jp
Technologies Japan VCLog
Co., Ltd.
Voxox
Voxox SIP Trunking
SIP Trunking solution
Avaya Aura®
Matthew matt.johnson@voxox.com
Johnson
VPI (VoicePrint VPI EMPOWER Suite (Call VPI EMPOWER is a contact center workforce optimization software suite that integrates call recording, Avaya Aura®
VPI Sales Support
Info@VPI-Corp.com
International)
Recording and Quality quality assurance, interaction analytics, performance management, eLearning and intelligent virtual
Monitoring, Performance Module, Real-time call agents to help rapidly identify and solve critical operational and customer experience issues.
Performance Reporting)
Windstream Windstream SIP Trunking
SIP Trunking solution
Avaya Aura®
Boyd Kamer
boyd.kamer@windstream.com
Communications Inc.
xMatters
xMatters
xMatters is an alert management solution that can notify the appropriate people when a certain Avaya Aura®
Craig Gulliver
cgulliver@xmatters.com
event occurs, such as a system outage, hardware failure, or a facility closing.
XO Communications
SIP Trunk Services
XO SIP Service unifies voice, data and Internet services over an IP connection, leveraging your existing Avaya Aura®
XO Sales at 855- http://www.xo.com/forms/request-
IP-PBX. It’s an ideal converged solution for a single location business with 10 or more phone lines.
339-4417
quote/

YouCon
Cube
The YouCon Cube is an innovative CTI middleware for integrating voice and data. lt connects each conventional telephone system from market-leading vendors (e.g. Alcatel-Lucent, Avaya, Cisco, Avaya Aura®
Matthias Krueger
m.krueger@youcon.com
MicrosoftLync,Unify)toexistingCRM/ERPsystems(e.g.SAP,Salesforce).
Zen Internet Zen Internet SIP Trunk Service SIP Trunking solution
Avaya Aura® David Clapham david.clapham@zeninternet.co.uk

Allin
Movitas Hosted Solution
Hotels can connect guests’ mobile devices to the hotel communication system for in-house, local and long-distance calling, making those devices virtual room phone extensions.
Avaya Aura®
Alina d'Aubermont
adaubermont@movitas.com

AMC Technology
AMC Telephony Connector
AMC’s Telephony Connector delivers real-time customer data to Avaya Interaction Center users by providing server-based computer telephony integration to leading CRM applications, including Avaya Aura®
AMC Sales
sales@amctechnology.com
Salesforce,SAP,Microsoft,SiebelandPeopleSoft.
Amtelco
Infinity
A SIP-based soft phone solution that provides phone and operator state controls during call handling.
Avaya Aura®
Amtelco Sales
info@amtelco.com

Amtelco
Intelligent Soft Agent
The Soft Agent provides streamlined intelligent console and call center performance, enhancing the organization's bottom line. The Soft Agent combines agent state control and call handling capabilities Avaya Aura®
Amtelco Sales
info@amtelco.com
with Amtelco's Intelligent Series suite of applications
Calero Software LLC
VeraSMART® eCAS® Call The time-saving reporting tool for busy Telecom/UC Managers. Enables call collection, analysis, Avaya Aura®
Joe Sienkiewicz
joe.sienkiewicz@calero.com
Accounting
reporting, cost savings from Avaya PBX/UC including POD. Premise or Cloud. Options include wireless
call accounting, personal call identification.
Communication CRI IS-Aura
CRI is leveraging Avaya Aura and taking it to the next level with IS-Aura. The flexibility of our Avaya Aura®
Scott McKechnie
smckechnie@crinj.com
Resources, Inc.
deployment options along with the numerous application combinations allows us to create the
Integrated Server that specifically meets your needs. Aura simplifies collaboration and delivers cost
savings and a smart, evolutionary path for your existing communication and now that we have virtualized it the benefits are numerous.

iNEMSOFT
ClassOne Radio Server (ClassOne iCAS)
The ClassOne® iCAS Radio Servers link two-way land mobile radios – such as UHF, VHF, P25 and 700/800MHZ – with telephones, cellular, and mobile devices. As a result, you can seamlessly connect Avaya Aura®
Alex Alabbas
alex.alabbas@inemsoft.com
and collaborate in ways previously impossible. It helps you eliminate interoperability issues, link
vital people, organizations and processes, speed decision-making and shorten response times. The
ClassOne solution helps organizations integrate radio communications directly into their overall voice
over IP (VoIP) communications infrastructure.
iNEMSOFT
Classone IP/SIP-based The ClassOne® IP/SIP Operator Console is a PC-based workstation featuring a user-friendly interface Avaya Aura®
Alex Alabbas
alex.alabbas@inemsoft.com
Operator Console (ClassOne iCAS)
that commands and controls various media operations and system functions. The user interface enables push-to-talk to radios and reception of inbound normal and emergency calls from either
radios or the voice network. The console also supports monitoring of large numbers of radios, while
providing local point-to-point connectivity to radios for high availablity and disaster recovery.
IntraNext Software, Inc.
iGuard
iGuard collects customer sensitive information during live calls with contact center agents. Customers Avaya Aura®
Patrick Brown
patrick.brown@intranext.com
use DTMF to input data during a call, and iGuard collects the digits, preventing the CSR from seeing or
hearing the data.
Libatel
TouchCon Hospitality Suite
A suite of applications for the Avaya 96xx Touchscreen IP Deskphones for use in the hospitality Avaya Aura®
Giselle Bou gghanem@libatel.com
environment to display various useful information including real-time local weather forcasts, currency Ghanem
convertor based on daily exchange rate data, Hotel information including speed dial lists. etc
Libatel
TouchCon Islamic Suite
Application for the Avaya 96xx Touchscreen IP Deskphones which acts as a reference or reminder for Avaya Aura®
Giselle Bou gghanem@libatel.com
daily supplications. Supplications can be retrieved per city and can be previewed 3 days in advance.
Ghanem
Libatel
TouchCon Office Suite
A suite of applications for the Avaya 96xx Touchscreen IP Deskphones for Room control (light, air Avaya Aura®
Giselle Bou gghanem@libatel.com
conditioning and projector control), Weather forecast and News applications, Stock Market application with real-time market data updates.
Ghanem

LiveSentinel
miAlert family of Nurse Call emergency alert systems.
The miAlert family of products are designed for Independent and Assisted living facilities. There is a base unit that connects back to the PBX and peripherals including pendants and pull cords used to Avaya Aura®
Kevin Moroz
kmoroz@livesentinel.com
signal an alert.

Avaya Aura Conferencin

Description
Avaya Platform
Contact
Contact email
Company Solution/Service name
Communication CRI IS-Conferencing
Self contained Conferencing single server. One day remote Install. Core elements inc at this time: Meeting Avaya Aura® Scott McKechnie
smckechnie@crinj.com
Resources, Inc.
Exchange Enterprise Audio Bridge, Avaya Web Conferencing (AWC), Conference Reservation System (CRS) ,Web Portal.
Conferencing

Avaya Aura Contact Center

Description
Avaya Platform
Contact
Contact email
Company Solution/Service name
Symmetrics
Symmetrics Contact Center A complete business intelligence solution for reporting and analysis of all contact center data, with Avaya Aura® Contact Richard McElroy
richardm@symmetrics.com
Reporting Suite
customizable reports, scorecards and dashboards for real-time, historical, and call-detail analysis.
Center
Teleopti is a complete Workforce Management solution for Forecasting, Scheduling, Intraday Avaya Aura® Contact Teleopti
info@teleopti.com
Teleopti AB Teleopti CCC
Management, Agent Empowerment and Reporting to efficiently manage the workforce in a contact center. Advanced functionality, wrapped in an easy-to-use interface helps contact centers to make Center
sure they have the right people, with the right skill, available at the right time.

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