Page 16 - Avaya Buyer;s Guide Q1 Q2 2015

16 Extra report on Avaya BUYER’S GUIDE

Avaya Aura Contact Center (continued)

Company Solution/Service name Description
Avaya Platform
Contact
Contact email
TelStrat
Engage Record Contact Center Advanced, high performance WFO solution, combining Engage Record call recording, screen capture, Avaya Aura® Contact TelStrat
sales@telstrat.com
Suite
agent evaluation/coaching/e-learning, speech/desktop analytics, and workforce management. Center
Provides a total contact center solution for SMB, enterprise, & cloud.
WEBTEXT SMS Gateway Service Converts SMS messages into emails and delivers them to a POP3 account for retrieval by the AACC Avaya Aura® Contact Sales
operations@webtext.com
with reply messages from the contact center arriving to us by email (SMTP). It then converts these
emails into SMS text for onward delivery to customer of the contact center.
Center

Avaya Aura Messaging/Modular Messaging/CallPilot

Company Solution/Service name Description
Avaya Platform
Contact
Contact email
Mutare
EVM Plus
Unified Messaging solution monitors voice message store, delivers copy of audio with text transcription to Avaya Aura® Rich Quattrocchi
rquattrocchi@mutare.com
email, SMS and IM. Escalation delivers notification in escalating pattern; Monitor provides mailbox status reporting.
Messaging / Modular Messaging / CallPilot

Unimax 2nd Nature Significantly reduces telecom administration expense by delivering end-user employee self service, automation, and unified functionality to tasks such as MACs, password resets, provisioning, etc. Multi-
Avaya Aura® Messaging / Modular Todd Remely
tremely@unimax.com
Vendor compatibility.
Messaging / CallPilot

Avaya Communications Server 1000 (Avaya CS 1000)

Avaya Platform
Contact
Company
Solution/Service name
Description
Contact email
Algo Communication 8036 SIP Multimedia Intercom
Multimedia SIP Intercom for visitor greeting and unatended lobbies. Graphic touch display, video, door Avaya Communication Algo Sales
sales@algosolutions.com
Products Ltd.
control, and G.722 wideband full duplex audio provide a unique and interactive experience for visitors and guests. Applications are completely customizable.
Server 1000 (Avaya CS 1000)
Avaya Communication Algo Sales
Algo Communication 8028 SIP Doorphone
SIP Doorphone featuring full duplex audio, secure door opening control, and single pair wiring to sales@algosolutions.com
Server 1000 (Avaya CS Products Ltd.
digital door station. Network connection and door control relay remain secure with digital door station
1000)
located up to 300m (1000Ft) away indoors or outdoors.
Amtelco
Infinity
A SIP-based soft phone solution that provides phone and operator state controls during call handling.
Avaya Communication Amtelco Sales
info@amtelco.com
Server 1000 (Avaya CS
1000)
Avaya Communication Abdullah Toprak
ATT-AudioText Telecom AMX Alarm Management
AMX centralizes event processing from external sources, such as building/process control, fire
toprak@attag.ch
Server 1000 (Avaya CS AG
alarm, network management and nurse call, and notifies the alarm organization using different
1000)
communication media like SMS, telephone call (VoIP), email, SNMP traps, paging or text messages on DECT or WLAN handsets and smartphones via data push notification services.

AudioCodes Ltd.
Mediant 1000 and 3000 VoIP Digital Media Gateways, AudioCodes’ SIP Gateways SIP-enable CS1000 installations, allowing for analog stations, TDM Trunking, or integration to other SIP applications via Avaya Aura Session Manager.
Avaya Communication Server 1000 (Avaya CS AudioCodes Sales
avayainfo@audiocodes.com
MediaPAck MP-11x Analog 1000)
VoIP Gateway Series
Avaya Communication AudioCodes AudioCodes Ltd.
MediaPack 112/114/118/124 AudioCodes MediaPack 11x Analog VoIP gateways provide VoIP connectivity to analog phones, fax avayainfo@audiocodes.com
Server 1000 (Avaya CS Sales
gateway registration
machines and modems (FXS) or landlines (FXO) to Avaya Communication Server 1000E systems.
1000)
Aurora Innovation AB
TeleQ
TeleQ is call handling and callback system where incoming patient calls are directed to the TeleQ Avaya Communication Lars Ronnlov
lars.ronnlov@ain.se
application, it then schedules a call back with a nurse by ringing her & the patient back & effectively Server 1000 (Avaya CS
conferencing the two parties together.
1000)
Avaya Communication Serge Guilbert
Avotus Corporation
ICM Usage Management
ICM Usage Management puts you in control by providing visibility into your enterprise serge.guilbert@avotus.com
Server 1000 (Avaya CS 1000)
communications services. With its comprehensive analytics and reporting, you'll derive real business value from your communications spend.

Avtec
Scout
ICM Usage Management puts you in control by providing visibility into your enterprise communications services. With its comprehensive analytics and reporting, you'll derive real business Avaya Communication Server 1000 (Avaya CS Michael Ridge
mridge@avtecinc.com
value from your communications spend.
1000)
Avaya Communication Stijn Everaert
Belgacom
Belgacom SIP Trunking SIP Trunking solution
stijn.everaert@telindus.be
Server 1000 (Avaya CS service
1000)
Bell Aliant
Bell Aliant SIP Trunking
SIP Trunking solution
Communication Server Bernie bernard.robicheau@bellaliant.ca
1000
Robicheau
Avaya Communication yanick raymond
Bell Canada
Bell Canada SIP Trunk
SIP Trunking solution
yanick.raymond@bell.ca
Server 1000 (Avaya CS
1000)
Biamp Systems
Tesira SVC-2
The Tesira SVC-2 is a modular Voice over Internet Protocol (VoIP) card for use with Tesira SERVER and Avaya Communication Jing Jiang
jjiang@biamp.com
SERVER-IO devices.
Server 1000 (Avaya CS
1000)
Avaya Communication Julie Ulliott
BT Global Services
BT SIP Trunking Service
SIP Trunking solution
julie.ulliott@bt.com
Server 1000 (Avaya CS 1000)

BTS Holdings PLC
CommsWare Console
CommsWare Console from is a screen-based Operator/Attendant console providing operators with Avaya Communication Jon Kendall
jk@bts.co.uk
extended call-handling functionality including call routing, call queuing, directory, search, attended and unattended transfers, camp-on and call parking.
Server 1000 (Avaya CS 1000)

Avaya Communication Server 1000 (Avaya CS Joe Sienkiewicz
Calero Software LLC
VeraSMART® eCAS® Call Accounting
The time-saving reporting tool for busy Telecom/UC Managers. Enables call collection, analysis, reporting, cost savings from Avaya PBX/UC including POD. Premise or Cloud. Options include wireless joe.sienkiewicz@calero.com
1000)
call accounting, personal call identification.
Capita Secure DS3000
DS3000 is an integrated communication control system used within the emergency services for Avaya Communication David Collins
dave.collins@capita.co.uk
Information Solutions
handling of 999/911 telephony and radio dispatch from a combined platform.
Server 1000 (Avaya CS
1000)
Avaya Communication chris gillett
CenturyLink
CLink SIP Trunking
SIP Trunking solution
christopher.a.gillett@centurylink.
Server 1000 (Avaya CS com
1000)
Cofely Quentris - GDF Smile 3
Smile 3 is an IP attendant softconsole: cockpit concept, contactcenter integration, profile based, license Avaya Communication Christophe christophe.vanhoutte@quentris-
Suez
manager, call recording, operator greetings, embedded statistical reporting, intuitive. No additional Server 1000 (Avaya CS Vanhoutte
gdfsuez.be
investments in consoles, cabling or gateways.
1000)
Avaya Communication Christophe Cofely Quentris (GDF Smile 2
"Provides call handling capabilities, enabling operators to answer, transfer, announce, park, hold and CHRISTOPHE.VANHOUTTE@
Server 1000 (Avaya CS 1000)
Vanhoutte
Suez)
place calls using their PC
cofelyquentris-gdfsuez.be

Conveyant Systems, Inc
Sentry E9-1-1 Solutions
Sentry E911 Solutions provide enterprises with features and functionality to assist them in an emergency. When a 9-1-1 call is placed, Sentry can identify the caller's location and provide on-site Avaya Communication Server 1000 (Avaya CS Tim Kenyon
tim@conveyant.com
notification to security personnel and others allowing for an immediate and accurate first response.
1000)
Avaya Communication Tim Kenyon
Conveyant Systems, TeleDirectory PC Console
TeleDirectory PC Consoles offer telephone attendants a range of features and functionality, including tim@conveyant.com
Server 1000 (Avaya CS Inc
customizable directories, integrated dialing and comprehensive call statistics, which assist them in
1000)
providing exceptional customer service.

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