Page 14 - Avaya Buyer;s Guide Q1 Q2 2015

14
Extra report on Avaya BUYER’S GUIDE

Avaya Aura (continued)

Company
Solution/Service name
Description
Avaya Platform
Contact
Contact email
TelStrat
Engage Record Contact Center Advanced, high performance WFO solution, combining Engage Record call recording, screen capture, Avaya Aura®
TelStrat
sales@telstrat.com
Suite
agent evaluation/coaching/e-learning, speech/desktop analytics, and workforce management. Provides a total contact center solution for SMB, enterprise, & cloud.

TELUS Communications
TELUS IP trunking
SIP Trunking solution
Avaya Aura®
Kevin Harder
kevin.harder@telus.com
ThinkTel ThinkTel SIP Trunking
ThinkTel Communications is Canada’s largest, most reliable SIP trunking provider, with exclusive Avaya Aura®
Jim Dawson, VP Jim.Dawson@thinktel.ca
communications
features such as: channel bursting, uControl self-serve customer portal, Surecall for disaster recovery, Sales
and flexible contract terms.
Tone Software ReliaTel Global Voice Complete monitoring and management of faults, health, availability, and service levels across VoIP, Avaya Aura®
Paul Wiggins
tw@tonesoft.com
Corporation
Monitoring Solution
TDM, and UC environment, including switches, circuits, servers, SIP trunks, gateways, PBXs, messaging servers, applications, and network components.

Tone Software Corporation
ReliaTel Performance Reporting Solution (SAT)
Customizable alarm, capacity and performance trending reports pinpoint recurring operational weaknesses, bottlenecks. Traffic usage and trunk utilization reports identify under/over trunk metrics Avaya Aura®
Paul Wiggins
tw@tonesoft.com
necessary to correctly size and optimize voice network.
Tone Software ReliaTel VoIP Quality and Manages VoIP QoS and QoE in real-time through RTCP analysis, provides dashboards with deep, Avaya Aura®
Paul Wiggins
tw@tonesoft.com
Corporation
Service Level Management
integrated views of both quality metrics and network issues, enables full control of VoIP quality and
service levels.
Tri-Line
TIM Enterprise
Advanced call logging with unique objects-based directory that places no limits on hierarchical width Avaya Aura®
Tri-Line Sales
sales@tri-line.com
or depth. Allows users to reconcile calls across 'on-net' routes, unlimited display boards. Fully-
integrated recording option.
Tri-Line
TIM Plus
TIM Plus specifically caters for mid-range SMEs wanting a single, unified management interface for Avaya Aura® Tri-Line Sales sales@tri-line.com
logging calls for up to five PBXs with unlimited display boards. Fully-integrated call recording option.
TWTelecom
TW Telecom SIP Trunking
SIP Trunking solution
Avaya Aura®
Chuck Mahoney
charles.mahoney@twtelecom.com
UPC Business
UPC Business/ Priority SIP Trunking solution
Avaya Aura®
Martin Rooth
mrooth@priority.nl
SIPTrunk
Valcom
PagePro IP Gateways
Valcom's PagePro IP Gateways provide additional capabilities to the Valcom Loudspeaker Paging and Avaya Aura®
Dave Ellison
support@valcom.com
Mass Notification Systems, utilizing the IP network for effective solutions to communicate critical
information, emergency messages and daily communications.
Valcom, Inc.
VE6023 Telephone Page Valcom’s Telephone Paging Server makes broadcasting page announcements to IP Telephones easy. Avaya Aura®
David Ellison
dellison@valcom.com
Server
Maximize communication coverage by utilizing existing Avaya telephones to receive emergency
announcements, general pages, severe weather information or everyday notifications.
Valcom, Inc.
Valcom Talkback IP Speaker
The Valcom Talkback IP Speakers are SIP-based devices that integrate with Avaya Aura® Avaya Aura®
David Ellison
dellison@valcom.com
Communication Manager and Avaya Aura® Session Manager as SIP endpoints and register to Avaya
Aura® Session Manager. Valcom Talkback Speakers provide the quality and performance needed for communicating to diverse areas

Verizon Business
Verizon Business IP Trunking Service
IP Trunking is an enterprise-class, Avaya compliant, SIP Trunk-based IP PBX service offering a simple, economical & efficient voice/data solution. Centralized multi-site & burstable options available.
Avaya Aura®
Tim Roberts
tim.roberts@verizon.com

Verizon Business
Verizon IPCC
Verizon combined intelligent routing and call treatment with SIP Signaling to deliver VoIP Inbound Toll Free/Local Originations and IP Interactive Voice Response (IP IVR) IP and TDM contact center solutions.
Avaya Aura®
Tim Roberts
tim.roberts@verizon.com

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