Page 5 - 3CX AugustSeptember 2016

August/September 2016
3CX Drilldown 5

3CX Raises
Now, with 3CX V15, the SBC is multithreaded. This
Running on Windows, the 3CX V15 SBC
now better manages audio quality, offers means that you can have multiple tasks performed at
improved phone performance, allows a the same time, a change which results in signi cant the bar
larger number of phones to be connected to
the system, automatically reconnects and performance gains.
updates the public IP address, and provides with v15
improved encryption for better security.
An SBC controls a network by admitting
(or not admitting) communications, and then
directing them to the relevant endpoints
RTP packets which come with an invalid Then, jitter has been controlled by using
on the network. For example, a VoIP call timestamp are obliterated.
the User Datagram Protocol (UDP) to
will be directed to two phones, or an audio Previously, 3CX version 14 supported up process calls, instead of the Transmission Green
conference to 3CX clients. This makes
to ve phones, and 10 simultaneous calls Control Protocol (TCP). This takes
SBC performance critical to the quality of could be reliably managed. Support for the advantage of UDP’s higher speed which
communications.
Busy Lamp Field (BLF), which, on the 3CX is better-suited to audio delivery. TCP also by Douglas Green, Publisher of Telecom Reseller
softphone, works just like the indicator applied a time-consuming checking feature
MULTITHREADING MEANS BETTER panel on your IP Phone, showing presence, that affected call delivery. This has now I
PERFORMANCE
whether extensions are busy, allowing been eliminated with UDP.
n a market with many similar cloud and
An SBC uses threading to manage tasks. easy call transfer, etc., was limited.
prem o erings, 3CX has striven to stand out
The 3CX V14 SBC was single-threaded.
Now, with V15, the SBC can support 50 BETTER PERFORMANCE
as an alternative that combines simplicity
This meant that only one task could be phones, and the system can support 100 AND SECURITY
and robust stability with a ordability. e
performed at a time and the SBC had to wait simultaneous calls. A BLF can be supported Still more aspects of SBC performance have company o ers a so switch solution that can
for that task to nish before it could start on each extension.
been improved with 3CX V15.
be run on a PC or a Mac, integrates with O ce
another task.
The 3CX SBC now automatically 365, Google and Outlook, can be run on the
Now, with 3CX V15, the SBC is BETTER AUDIO QUALITY
reconnects if, for example, Internet service server of your choice, and o ers mobility with
multithreaded. This means that you can Audio quality has been sharply improved in goes down. This saves considerable time virtually any device. is spring and summer,
have multiple tasks performed at the same two ways.
and reduces the need for management 3CX rolled out v15 of its agship platform,
time, a change which results in signi cant First, a separate high-quality thread is intervention. Similarly, if the public IP o ering new functionality, a redesigned
performance gains. As a result, the V15 dedicated to audio. This has augmented address of the 3CX SBC changes, the SBC is Dashboard and Windows client, and much
SBC works faster and better, with the audio quality and improved packet ow
automatically updated.
more. Kyle Asbury, Sales Manager North
result that it can support more calls, more -- With RTP now controlled by a dedicated Further, encryption has been toughened America, sat down with us to walk through
phones connected, and makes better use thread, the number of dropped packets has up on the SBC, so that it has the highest v15 and the way v15 brings big change to our
of the network. Packet loss is reduced, and
been automatically reduced.
level of available protection. n
market.

TR: What is zero admin?

ASBURY: 3CX has historically o ered very
Run 3CX on a $100 MiniPC
low admin solutions. 3CX is an easy system
intuitive and straightforward. But it retains
to install and administer. Now we have raised the robust so phone functionality that 3CX is
the bar with v15. With v15 there is no admin known for.
at all. Zero admin is what we o er. We have an Additional value is provided with easy-to
easy to read screen where you can monitor the use video conferencing, and this is a feature
BY NICK BORG, PROJECT PERFECT PERFORMANCE FOR A PBX. e customer has the option to have 3CX that is in high demand by customers. 3CX
MANAGER, 3CX
SMALL OFFICE
manage their FQDN, and you can make that video conferencing is accessible to all, without
3CX will perform perfectly for IP choice right at installation. is is a service we the need to learn a new so ware or even
So you want to run a professional PBX in Telephony, chat and messaging on are paying for along with the SSL certi cates.
download any additional plugins or clients.
your o ce but don’t have the server for it? MiniPCs. It’s possible to make up to 32 e redesigned interface makes it a snap to
Well, we have a solution, a machine that simultaneous calls, and, should a call drop, TR: What about the phones?
start a video call, or to elevate an audio call to
runs 3CX, ts in the palm of your hand and the system will restart it again.
video. Each user works from a personal online
costs less than $100. Let me introduce you Voice calls can be made to the PSTN ASBURY: It’s always been easy to provision “meeting room,” which can be branded with
to “ e MiniPC”.
and on the Internet. An IVR will manage your phones with 3CX, with plug and play the company name. Each user also receives his
A great many small businesses just incoming calls, and call management
functionality almost right out of the box. personal Click2Meet URL which is ideal for
can’t a ord or can’t be bothered to run will prioritize calls to queues and ring Now we’ve streamlined it even more. We have ad-hoc conferences.
a dedicated server for communications. groups. So phones and smartphone clients
remote provisioning of supported IP phones Quality is at its highest, using a single video
To meet the needs of these
will work for remote via 3CX RPS servers. Now you can provision stream that also reduces bandwidth demand.
clients, a reseller can show
communications.
Resellers who your phone anywhere you go.
e powerful WebRTC platform provides
them how to run 3CX on
With 3CX running, clean integration and also encrypts the
one of these very inexpensive CPU usage should not would like to try TR: What about failover?
conference for security.
machines. ey are also cheap
exceed 60 percent, so you out this solution And, to top it o , web conferencing, along
to run because they consume
have another 40 percent ASBURY: In this release, back-up and restore with voice calling, chat and instant messaging,
60 percent less power than
of processing power to should download has been improved and we will be introducing is available on users’ smartphones with the
a desktop -- so even small
run another application or the free version a separate license for a passive PBX so that
3CX WebMeeting apps for iOS and Android.
businesses can keep one up- to generate a report. 3CX as soon the active PBX fails, the passive PBX All of this and more is available with 3CX,
and-running all the time.
will run without overloads of 3CX on our automatically is triggered and the phone- right out of the box. Clearly, Version 15 raises
Most MiniPCs run on Intel or failures.
website
system remains accessible and fully functional the bar for value in Uni ed Communications.
architecture, and come with a is is just right for
from the user point of view. is will be part of
licensed version of Windows a small o ce of up to our enterprise o ering this fall.
HIGH-VALUE PARTNER PROGRAM
onboard.
25 workers with 1-2 SIP
Resellers can also take advantage of 3CX’s
ey are only slightly larger than two trunks. 3CX will provide a communications TR: Is v15 Secure?
High-Value Partner Program.
packs of cards put together, but they can system that will cut calling costs and speed Designed with the reseller in mind, the
run O ce or watch stream TV with a Kodi. up collaboration with chat and messaging ASBURY: It’s bulletproof. We received an A+ 3CX Partner Program is straightforward and
ey connect up to HD monitors and take -- it can also be used to connect up to the rating from Qualys as being the most secure transparent. It o ers four levels of partnership,
a mouse, are fanless and can be expanded main headquarters with free calling.
PBX in the market. Most PBXs get a C rating with clearly de ned means to move up to the
with SSD drives -- some will take an and lower. e PBX’s inbuilt security has been next level.
additional hard disk drive.
GIVE IT A TRY
notched up to include automatic generation e points system aims at rewarding
To run 3CX, they should have an Intel Resellers who would like to try out this and management of SSL certs, encryption of partners who are certi ed and trained by 3CX
Processor, 64-bit architecture, at least 2GB solution should download the free version voice tra c via SRTP, tra c to 3CX clients is and who also show loyalty to the company
of RAM, and at least a 64GB hard drive or of 3CX on our website, where there is also
encrypted via SBC. We do auto blacklisting of with repeated sales. It doesn’t only re ect sales
ash disk.
a short catalogue of MiniPCs to choose IPs, where once it detects the threat it auto- volume, but also the e ort and commitment
With all background services stopped,
from. You can also nd speci c instructions blacklists it. e bottom line is that if the end shown to 3CX.
all shadows and animations turned o , and for installation there. A larger selection
user is using a strong password, it should be Not only are the number of sales re ected
all Windows updates installed, 3CX can be of MiniPCs can be found on Amazon or impossible to hack. All voice tra c is now in the points system, but also the number of
installed in less than 5 minutes. A er that similar websites.
encrypted using secure RTP.
projects, making it much more achievable to
it takes another 5 minutes to con gure 3CX Many resellers just don’t try to work with move to the next level by allowing partners
and the communications system will start these very small businesses that don’t run a TR: So do these improvements require a with smaller projects to attain a higher
up by displaying the management console server. Now VARs have a new option, and a bigger server?
ranking.
on the screen.
gateway to a new market. n
Great product value, great partnership value
GREEN continues on page 7 ››
-- that is what 3CX o ers resellers. n