Telecom Reseller June-July 2020

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Upgrade your Router
The Latest
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Unified Communications platforms has
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Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
TELECOM VIEW
Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com June/July 2020 COLWELL RUFFIN PATTERSON
RESELLER.COM VIEW
CHANNEL
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No surprise, analysts
The Latest 05 Prodoscore Announces the Vendor Evaluation: ‘How’
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Multi-tenant IP PBX
RETSELLECR .OCOMM
Prodoscore Partner Matters Just As Much As
PAGE 15
agencies, cloud security is in sharp focus. transformation. To a large extent, this is
RESELLER
Collaborative
PAGE 23 As we said in August, the C-suite likes the
by Sacha Gera, SVP Cloud being driven by a new generation of customers,
RESELLER
Nortel Notes cloud’s flexible OpEx model (often deployed as Podcasts Telecom Management SuccessProducts, Ribbon (www. employees and partners who have grown up
The Newsource on UC l UCaaS l Collaboration l Mobility
VIEIEW The Latest EDUcasts
The Newsource on l
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in software flexibility and scalability. But
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How to Stay
TR The Latest PAGE 15 PAGE 23 SUBSCRIBE
TransformingEWI aoDrlidgital predict security products and cloud-based
Competitive in By Pat Patterson, Director of Organizational Design Determines TODAY
Podcasts Telecom Management Success
The Newsource on UC ● UCaaS ● Collaboration ● Mobility 12 Cloud Questions
SINDHAV PATRICK LYRON MACARIO TIMOTHY
BHAGIRATH ELLIOTT BENTOVIM NAMIE C. COLWELL
Subscribe
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Phone Line Status Monitor
Daily
Organizational Design Determines
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PATTERSON continues on page 21 ›› communication feature and that could be
Modernization
a turn off for enterprise clients. Besides,
PCI Compliance in
leniency being offered to violators.
MELENDEZ
maintenance is always expensive. Simply
and Integration
switching over to hosted model relieves
the Contact Center:
you of the burden of maintaining software
by Will Melendez,
in the Telecom
co
Executive Vice President of
To read this article further please visit
TDon’t Let Your Clients Industry
https://wp.me/p2Q636-zB6
Global Sales at Voice4Net
(www.voice4net.com)
nti
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Should Ask Itself
security services will be a nearly $9 billion market by 2019.
Services Better with
03
PAGE 13 VPIEAWGE 15 From Viking Electronics
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with a Relay - LVR-1, NEW
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is Hot: How CSPs Can
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JOGGERST
host of developments into motion for industries
Make the Most of a
that utilize contact centers—and consequently,
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MELENDEZ
compliance can be debilitating, and there is little
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to PCI compliance is stagPgeArinTgR. MICoreKthan 12
and voice communications, and are therefore Providerhse(PCCSIPsS)ec–uarnitdy tShtaenednatredrsprCisoeusntchiel yhas
Executive Vice President of
real time communications (RTC)
million businesses in the EUnLitLedIOStaTteTs accept
card-based payments, through online, mobile, impacting the way Communications Service
Global Sales at Voice4Net
networks and platforms, which are
(www.voice4net.com)
T
COVID-19 pandemic has brought
by Patrick Elliott, VP of Marketing
at Rev.io (https://rev.io/)
subject to PCI DSS (Data Security Standards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies
regulations. This means the market base for
ou tpurethInatearcncetpPtcroretodcitocla(rIdP)paeynmvieronntsm,senttisn.ga
hrough all of the woes that the
companies who need to implement compliant
Ahos stthoefdiegvitealol premvoenluttsiiontoacmceolteiorantefos racinrodsustries
contact center solutions is similarly wide- evetrhyatausptieliczteocfohnotawctwcenlitveersa—ndanwdocrokn, IsPeq- uently,
to entire sectors of our economy,
reaching.
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one business segment is seeing a significant
andcobmupsilniaenscsesmcoanmdmatuesnaicraetreigaonrdouens,gfaegees for non-
boost: Communications Service Providers
MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
(CSPs).
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A recent survey from IBM shows that 54%
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of US workers would like remote to be their
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primary way of working moving forward.
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Due to this mass shift to work-from-home,
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the demand from businesses for high-speed
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never been stronger. Because cloud-based
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systems are quicker to provision, configure,
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and scale, that is where we expect the bulk
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of the action will remain. Even with this
Threeraecihsinog.needto“ripandreplace”legacy
opportunity, however, some companies may
phone systems – or any other technologies – to
ink contracts that will hurt their long-run
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
bottom line.
05/02/2016 20:02
JOGGERSTcontinuesonpage 10 ›› l PATRICK ELLIOTT continues on page 3
LEARN HOW TO CONNECT THE DOTS
BETWEEN UC NETWORK HEALTH AND CUSTOMER EXPERIENCE
UC monitoring tells you when something breaks, but UC service management will tell you that something’s about to break – so you can act before customers notice.
VSM keeps lines open and customers connected, flagging potential problems before they disrupt customer experience.
CONTACT US:
Learn how proactive UC management trumps break-fix management, every time, from the company that manages billions of UC system transactions every month.
See how our cloud-based toolset Virsae Service Management (VSM) is changing the rules of UC service management.
_JanFeb_2016.indd 13
www.virsae.com sales@virsae.com 1-800 248 7080 @Virsae
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