Page 63 - Leveraging Up ebook by Joanne Linden 2021 ACE Peer Network

Leveraging Up!

important to equip yourself with a positive attitude and methods to
lead your team in creating a welcoming and happy atmosphere that

will allow everyone to thrive.

Tools for Developing Positivity

Conflict Management is a great way to foster positivity

between colleagues that may have trouble getting along. Conflict
arises in every office, and many times it’s up to the Administrative

Professional to detect conflict and either mediate personally or alert

the Human Resources Department. Conflict Management
techniques will help to eliminate negative occurrences and act as

preventative measures for the future.

Empathy is an important skill to practice for when people are having

a difficult time. Throughout the week, different team members may
be struggling with various personal issues that could affect their

performance at work. Being able to identify those circumstances
early on and deal with them in an empathetic manner will strengthen

relationships in the office and provide comfort to those who are
dealing with rough situations. Keep in mind that people deal with

situations differently. What you consider to be inconsequential may

be life-changing for someone else, so don’t assume they are
overreacting.

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