Page 5 - 2015 Key Metrics-Assessing ECP Practice Performance

Using This Report
This report is organized to facilitate a thorough assessment of practice performance. It will explain which key metrics are most revealing of
the state of the business and how to calculate them. It will present the spectrum of performance for these key metrics across all U.S. practices,
enabling accurate rating of a practice’s performance on specific variables. It will provide guidelines for interpreting performance metrics and
suggest action steps for deeper analysis or for improvement.

To make the best use of the report, follow these steps:

1. Using the worksheet at the middle of this report, calculate your own practice performance for the latest fiscal year for each of the
key metrics, using the definitions in the report.

2. Calculate your performance index for each measure by dividing your performance value on each measure by the median value
for practices of comparable size or by the overall MBA median. Make a deficiency list of each of the measures in which your
practice performance index is 85 or less, compared to your practice size group or the MBA performance median. If your practice
performance is consistently at or above the median for all practices, develop a list of metrics for which your practice is no better
than mid-range performance.

3. Taking into account any unusual conditions of your practice, compile a rank ordered priority list of those areas you wish to
concentrate on first as you develop improvement plans. With the staff, develop an action plan to improve each priority area.

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