Page 23 - Connell Strategy Objective Book 2019
P. 23
Key Performance Indicators
Key Performance Indicator Measure
Commercial Support Staff (CS)
1 Ex Stock Sales
• Sales Growth Strategic and/or Allocated Business CS
2 Profitability
• Achievement in PTNI
CS
3
Customer Engagement - Experience
• Event Coordination, Planning and Execution
CS
• Mystery Call - Shopper Rating Annual Average Survey(s) Scoring)
CS
5
Team Capability Thru Competency - Skill • Establish Individual Training & Development Plan CS Development
Team Collaboration - Leadership 6
• Commitment, Delivery and Content Quality in Task Management
CS
