Page 19 - Business English 2_revised 2018
P. 19
Unit
MAKING AND HANDLING
3
COMPLAINTS
Objective:
Students will be able to use written and oral expressions and
vocabulary to address and respond a complaint
A. DID YOU KNOW??
Adapted from https://www.providesupport.com/blog/20-shocking-customer-service-facts-and-statistics/
Page 16 | Business English 2 - Department of Management UMY
