Page 16 - Handbook DPG 2019-08 VER 2

6.0 WORK POLICIES AND REGULATIONS

6.1 Employment Policies
Customer Relations
The success of DPG depends upon the quality of the relationships
between DPG, our employees, our customers, and the general
business community. Our customers’ impression of DPG and
their interest and willingness to purchase our services is greatly
formed by the people who serve them. Regardless of your
position, you are DPG’s ambassador. The more goodwill you
promote, the more our customers will respect and appreciate
you and DPG’s services.

Things you can do to have customers form a good impression of DPG:
1. Act competently and deal with customers in a timely,
courteous, and respectful manner.
2. Communicate pleasantly and respectfully with other
employees at all times.
3. Follow up on orders and questions promptly, provide
businesslike responses to inquiries and requests, and
perform all duties in an orderly manner.
4. Take great pride in your work! Remember the only
reason we exist is to satisfy our customers’ needs.

Outside Employment
What you do on your free time is your own business. However,
when employed by DPG in a full-time position, DPG views that
your position here is your primary employment. Outside activity
must not interfere with your ability to properly perform your
job duties at DPG. Any phone calls, correspondence, or email
conducted or received during business hours related to these
outside interests is deemed to have a negative impact on your
performance with DPG.
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