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Services Offered and Satisfaction towards Selected Attraction Sites in
Tagaytay City

Glycel B. Afortunado, Aervin Joe L. Flores, Gileen Jane B. Galang

Cavite State University, General Trias Campus City, Cavite

This study was conducted from February to May 2018 covering Tagaytay
City’s two selected attractions, Picnic Grove and People’s Park in the Sky to
identify the services offered and tourists’ level of satisfaction towards the two
selected attractions. Thus, the researchers conducted a descriptive - correlational
type of research. Specifically, this study aimed to: 1. identify the participants’

demographic profiles in terms of age; sex; marital status; educational attainment
and monthly income; 2. To identify the services offered are in terms of
facilities; and customer services; 3. To identify the levels of satisfaction of
tourists towards the selected Tagaytay City’s attraction sites in terms of facilities;
and customer services; and 4. To know the relationship between services

offered and tourists’ satisfaction. A non-probability snowball sampling technique
was used to gather data by conducting a survey exactly to a hundred tourists who
have gone into both the two attraction sites. The participants were mostly
female aged 24 – 29 years, married, high school graduates and is earning
between ₱11, 000 to ₱21, 000. Based on the analyzed results, there is a
significant relationship between services offered and tourists’ satisfaction.

CAVITE STATE UNIVERSITY- IN-HOUSE REVIEW
T3 2018