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b. Secretary d. officer
5. Who picked up the phone when it rang?

a. Secretary c. Mr. Sutisna e. officer

b. Receptionist d. Manager

6. Mr. Frederer: Hello, this is Frederer from the ATP inc. May I talk to Mr. Roger?

Receptionist : … He isn’t available right now. Can I help you?
a. Speaking c. he isn’t here e. that’s too bad

b. I’m sorry d. you’ve got a message

7. Receptionist : Good morning Sir, welcome to our hotel.

What can I do for you, Sir?

Guest : …..
a. OK, I want to book a double room for 5 days

b. I need some beverages

c. I want to order some meal for my breakfast

d. The room in this hotel are enjoyable

e. a bowl of noodles and a cup of hot tea, please
8. Waiter : Would you like anything to drink?

Customer : ….

Waiter : Yes, sure, I have. I’ll take it for you.

a. I would like orange juice d. that’s all

b. No, thank you e. Do you have fresh water?
c. How about mixed fruit salad?

9. Ani : Hello, is Dedy in?

Fira : He has gone out. ….

Ani : Ani is, Can I leave a message?

Fira : Ok, I’ll tell him later.
a. I’m sorry d. Wait a moment

b. Can I help you e. Who’s calling?

c. Thank you for calling me

10. Hima : Hello, Hima’s speaking. ….

Leli : Ok, I’m Leli. Could you tell me when we will have to collect our report?
a. Thank you for calling me d. I’m out right now

b. Can I help you? e. I’m at home

c. That’s good idea