Page 8 - CHAPTER 6 new

Here are the expression
Making a call
1. Hello, may I speak to Mr. Andrew? (you can add: My name is Mela)

2. Good morning. Is this Garuda hotel?
3. Good morning, Melani speaking. May I speak to Mr. Andrew?
Responding to a call
1. Speaking, who is this?
2. Garuda Hotel. Who is calling, please?

3. Good morning. This is Mr. Andrew.
4. Would you hod the line a moment, please?
5. Hello, Mela. Could you come to the office?
Making an appoinment/a reservation

1. Helloo. I’d like to make an appoinment with an accountant.
2. Good morning, I’d like to see a dentist.
3. Good afternoon. I’d like to make a reservation for tonight, please.
When you can’t hear
1. Sorry?

2. Pardon?
3. I can’t hear you
When do you don’t understand
1. I’m sorry, but I don’t understand.

2. Sorry, but I still don’t understand.
3. Please speak slower
When you are not sure
1. Could you repeat that, please?
2. Could you spell that, please?

3. Please confirm by SMS

Part 4

In this part, you will listen a conversation then identify
the expresssions used in the converstaion by completing the table below.
Making a call Receiving a call Making an appoinment
... ... ...

Part 5

In this part, you will do two exercises; complete the dialogue with suitable phrases and Decide
true or false from the statements.

Complete the dialogue below with suitable phrases.
o

 Greetings and D Doctor's Assistant: Good morning, Doctor Jensen's office. How may I help you?
Patient: Hello, I'd like t make an appointment to see Doctor Jensen, please.