Page 26 - VAA PKG May19 Final_emag spreads EDITED_Neat

RITA says
Meet Cabin Crew
member Chloe Clark,
one of our top
sellers in 2018
I products,
joined Virgin Atlantic as
Cabin Crew in 2014. Prior to
this I worked in retail, where
I developed a love for sales and
hitting targets.
I enjoyed the challenge of
achieving my daily sales targets,
and the sense of accomplishment
that came with receiving
commission; but most of all
I enjoyed the conversations and
interactions with customers as
I chatted about what my favourite
products were, and why I believed
they were must-have items.
When I came to Virgin, I was
excited to explore our Retail
Therapy products, and over the
years I have defiantly deciphered
my must-have items (Whitley
Neill Rhubarb and Ginger Gin,
and Tom Ford Black Orchid —
to name just a few). I believe that
identifying your favourite
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RITA says
Identifying your favourite
products and sharing this
information with customers
is key for great sales
sellers. For this display I would Chloe’s
and sharing
ensure that Haribo, Pringles,
must-haves
this information Fun Planes and a model aircraft Whitley Neill
were clearly visible. However,
with customers is
key for great sales. for a flight with fewer children, Rhubarb
& Ginger
It’s an opportunity maybe a display comprising more Gin, £20
to engage with of alcohol and perfumes would
the customer be more suitable. Tom Ford
naturally, offering Even if you don’t necessarily Black Orchid
recommendations, think of yourself as a ‘sales Eau de Parfum,
which in turn often person’ remember that a short £66
leads to them conversation about something
purchasing to try as simple as how much the
for themselves. passenger is saving compared
When I’m the bar to the high street price, or
operator, I like to set which product you personally
the cart display up recommend, can go a long way.
depending on what Ultimately, every sale adds to
flight we are operating your commission, and although
that day. For example, it doesn’t seem like a lot, it all
Orlando’s are often full of adds up!
families with young children,
on these flights I find snacks
and model planes to be our best Please contact us at vaacrewfeedback@3sixtydutyfree.com if you wish to share
your tips and tricks and to be featured in our next PKG
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