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Quality Improvement Project
Chronic Care Improvement Project

Promoting Your Health

Here at Blue Cross Blue Shield of Massachusetts we strive toward outstanding quality
of care for our members. Currently, we have several programs in place that address
management of our members’ health. Annually we implement a Quality Improvement
Project and a Chronic Condition Improvement Project to focus on common health
issues that affect our members.

In 2012, we linked with the Department of Health and Human In 2012, we
Services’ Million Hearts national campaign to prevent one linked with the
®
million heart attacks and strokes by 2017. Blue Cross Blue Shield
of Massachusetts has programs that address cardiovascular Department of
disease. The Million Hearts campaign says that heart attacks Health and Human
and stroke are two of the leading causes of death and disability Services’ Million

in the United States, making cardiovascular disease responsible
®
for one of every three deaths in the country. Identifying disease Hearts national
earlier and having simple, low‑cost interventions can oftentimes campaign
change the progression of the disease. Our goal is to improve to prevent one

the health of members with cardiovascular disease. Our chronic
care management program and nurse coaches work with million heart
members to improve aspirin therapy, blood pressure control attacks and
and high cholesterol management and to support members in strokes by 2017.

quitting smoking. A new Quality Improvement Project started in
2016 and focuses on promoting effective management of diabetes,
to prevent complications from this chronic condition and to
improve quality of life.

Chronic Condition Management and Case Management are
voluntary programs for members who have one or more
conditions. Chronic Condition Management programs are
designed to help members with the day‑to‑day management

of conditions such as coronary artery disease, diabetes, and

continued

Blue Cross Blue Shield of Massachusetts is an Independent Licensee
of the Blue Cross and Blue Shield Association.

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