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other common conditions. Case Management programs are designed to help members with
recent hospitalizations make the transition from the hospital to their home. If you are contacted
to participate in a program, you can choose whether to participate or not. We hope you take

advantage of these programs to help you take control of your health.

If you have any questions, contact Member Service
at 1-800-200-4255 for more details (TTY: 711),

February 15 through September 30, 8:00 a.m. to 8:00 p.m. ET,
Monday through Friday.

October 1 through February 14, 8:00 a.m. to 8:00 p.m. ET,
seven days a week.

Blue Cross Blue Shield of Massachusetts is an HMO and PPO Plan with a Medicare contract.
Enrollment in Blue Cross Blue Shield of Massachusetts depends on contract renewal.

Blue Cross Blue Shield of Massachusetts complies with applicable Federal civil rights laws and
does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual
orientation, or gender identity.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.
Llame al 1-800-200-4255 (TTY: 711).
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para
1-800-200-4255 (TTY: 711).
® Registered Marks of the Blue Cross and Blue Shield Association. ®´ Registered Marks are
property of their respective owners. © 2016 Blue Cross and Blue Shield of Massachusetts, Inc.,
and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.
163079M 99-0280-17 (10/16)

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