Page 54 - EQA Employee Handbook Feb 2020 v1

landscape. If you come across positive or negative remarks about the Company online that you
believe are important, consider sharing with your Manager.
3.17.2 Protecting Employees from online abuse
Given the nature of and the high levels of participation in social media sites and on-line forums in
Ireland, EQA employees may from time to time become the victim of abuse or defamation by
members of the public through comments made and published on the internet or on social networks.

Where this occurs, Company management will work to support its employees in every way possible.

Where staff are notified of or are concerned about an abusive or defamatory post, profile, comment
or page relating to a Company employee or service, this should be reported immediately to your
Manager. The Manager should arrange for the post to be reviewed, and where possible or
appropriate, the post should be reported as abuse with the relevant site’s existing reporting process.
A screenshot should be recorded of the comment.
3.17.3 Policy Review
This policy will be reviewed and updated annually or more frequently if necessary to ensure that any
changes to the Company structure and business practices are properly reflected in the policy.

3.17.4 Email Usage Policy
In order to avoid or reduce the risks inherent in the use of email within EQA the following rules are
necessary:
EQA Ireland's name is included in the heading carried with every message sent by an EQA staff
member. This reflects on EQA's image and reputation. Therefore, email messages must be appropriate
and professional.

Email is not for private purposes nor should email be used for any purpose, other than EQA business.
All emails issued from EQA will carry a disclaimer stating that the email is intended only for EQA use
and if used for any other purpose a named person should be contacted immediately within EQA.

Particular care should be taken when sending confidential or commercially sensitive information. If in
doubt you should consult your manager.

Great care should also be taken when attaching documents as the ease with which employees can
down- load files from the Internet or 'cut and paste' materials from electronic sources increases the
risks of infringement of the rights of others, particularly intellectual property and other proprietary
rights.

Also attaching documents may give rise to the release of information not intended, hence the
importance of vetting attachments. Again, if in doubt, please consult your manager.

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