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employee who fails to observe the principles of this policy will be subject to the Company's disciplinary policy.
Serious breaches of this policy, including sexual or racial harassment, may result in the summary dismissal of the
perpetrator.

3.5.8 Complaints
In the first instance, if you have any complaints relating to equality you might prefer to raise the matter
informally, either directly with the individual concerned, or with a MANAGER or with another member of
management. Alternatively, or if your complaint has not been resolved informally, your complaint should be
reported formally in writing to a MANAGER or another member of management who will investigate the matter
in accordance with the Company's grievance procedure. Complaints of harassment should be dealt with in
accordance with the Company's separate harassment policy.

3.6 PROFESSIONAL CONDUCT
We have a clear expectation that whilst you are employed by the Company, you will not engage in any activity
that might compromise our reputation in any way. You are expected to deal with all our customers, clients and
fellow employees in a courteous and professional manner at all times.

3.6.1 MY CLINIC. Code of Conduct

The following outlines the expectations and requirements the employer places on its employees. For their part,
the employer will treat all employees with courtesy and respect.

Employees shall:
• Recognise at all times that they represent the client and should do so in a calm, courteous and
transparent manner.
• Be required to maintain proper standards of appearance while on duty.
• Complete the required tasks promptly, and diligently, unless there is due and sufficient reason not to.
• Remain at their place of work at all times unless permission to leave is granted or there is sufficient
cause.
• Ensure that all oral or written statements made by them of whatever description are true, legible and
accurate.
• Maintain carefully all documents and ensure that any alterations, disposal or erasure of documents is
carried out only with proper authorisation and signature.
• Maintain confidentiality on any matter relating to the employer or its clients, either past or present.
• Maintain a high level of personal integrity and be scrupulous in accounting for all property received in
connection with the employer’s business.
• Extend courtesy to persons encountered in the course of their work, ensuring that any exercise of
authority, is only that required in connection with the employer’s business.
• Ensure that any actions taken by them are such as not to bring discredit or doubt on the employer, the
client or fellow employees.
• Wear the employer’s uniform if required and use his equipment and identification only with the
employer’s authority.
• Ensure that they are not under the influence of or consume alcohol or restricted drugs whilst at work.
• Immediately notify any conviction for a criminal offence to the employer.
• Not allow unauthorised access to the employer’s premises
• Ensure that they use the employer’s equipment or facilities only with authorisation.

In addition to the Code of Conduct, employees should adhere to the following guidelines:

• When engaging clients, their employees and associated contractors a respectful and professional tone
should be maintained at all times. Shouting and foul or abusive language are to be avoided.

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