Page 58 - Phil Reddin Financial Services Ltd DRAFT V1

• Do not return to the building once you are out. Your fire wardens will let you know when and if it
is safe to do so.
• If a safe return to the building cannot be indicated, Business Continuity procedures may need to
be activated. Do not leave the assembly point. Await information and / or instructions from your
manager.
• Avoid making statements to press / media representatives or passers-by, or which may be
overheard by these. If questioned, try to give the impression of being helpful, but say no more
than that an emergency situation has occurred and that there should be an official statement from
the organisation shortly. Do not be dismissive (e.g. never use 'No comment').

5.6 NEW EMPLOYEES
On joining the Company all new employees will be informed about health safety and welfare issues
during their induction.

5.7 VISITORS/CONTRACTORS and CUSTOMERS
Responsibility for the safety of visitors and ensuring that they are aware of the Company's Health
Safety Policy, including the fire evacuation policy, rests with the Manager.

5.8 BRANCH RAIDS: PROCEDURES
It must be made clear that the primary consideration in the event of a raid is to ensure the safety and
wellbeing of the staff and customers involved. The following procedures must automatically take
place:

• The branch should contact the Gardai, and medical personnel if necessary.
• Phil Reddin should be informed of:
o which staff members were involved;
o the general wellbeing of staff and customers;
o a brief account of the raid itself;
o any immediate repairs needed to the office.
• All injuries must receive immediate appropriate attention.
• Customers' names and addresses should always be taken to enable appropriate follow-up.
• What support is needed for counter staff, and what repairs for the branch itself, should be
rapidly assessed and addressed.

5.8.1 Raids: Guidelines
During A Raid

• If a raid should occur, it is vitally important to realise that no heroic gestures or actions are
expected from staff, and despite the physical appearances of the raiders (they may only be
young hoodlums), they should be obeyed. Keep cool and calm, discourage screaming or
shouting by a quiet word or gesture. Obey the raiders' directions, be careful to avoid rushing
about, do not make sudden movements which might aggravate the raiders.
• If you are asked for keys, say where they are before moving. If money is under time-delay,
explain this while handing over the keys.
• Answer raiders' questions, but do not volunteer extra information.
• Try to take note of the raider nearest to you, height, build, and if unmasked, details of
complexion, hair colouring, and any unusual characteristics.
• Be aware of areas or objects handled by the raiders. All such areas or objects should be
carefully preserved, and pointed out to the Gardai for fingerprinting.

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