Page 59 - Phil Reddin Financial Services Ltd DRAFT V1

• Do not rush out after the raiders. Instead try to get details of cars (if any), or the direction of
departure of the raiders by looking out the window.
• Members of the public may have noticed details useful to the Gardai, if so request them to
remain at the scene until the Gardai arrive.
Immediately After a Raid

• Notify the Gardai and Head Office immediately. Do not interfere with the scene until it has
been examined by Gardai. Once Gardai are on scene, all money should be secured.
• It is the responsibility of Branch Management to ensure that correct balancing procedures are
followed and End-of-Day is completed.
• Encourage Staff to jot down their immediate impressions of what has just occurred, including
taking note of the time.
• Request Customers to remain in branch if possible until Gardai arrive. Obtain Customers'
name and addresses to enable appropriate follow-up.
• Transport home to be organised for the Staff and Customers. In the absence of organisation
transport, a taxi should be ordered.
• The branch should be reopened, subject to local conditions (see next section).

5.8.2 Re-Opening of Office
• From experience, it is known that staff members may react differently to raids and their
immediate aftermath. As such, it is impossible to make a clear and definitive statement as to
whether a branch office should re-open or not without taking fully into account the actual
circumstances of the raid, and having spoken with the staff themselves.
• The decision as to whether or not to re-open an office following a raid will be decided upon
by Phil Reddin after having listened carefully to the views of the branch staff whom were
present during the raid.
• However, there will be times when it may not be possible to immediately re-open the branch,
even if the staff wish to do so, including:
o Urgent security repairs needed initially to office (e.g. if entrance door was forced)
o Gardai have requested that office remain closed, pending arrival of forensics (e.g.
raider/s may have left fingerprints on counter).
• If the decision is taken to close the branch for rest of that day, then a notice should be posted
on the entrance door advising customers that branch closed due to raid, and giving addresses
of nearby organisation offices.

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