Page 66 - Phil Reddin Financial Services Ltd DRAFT V1

Those of us in specific roles must meet defined standards of fitness and probity. Fitness means we
must be competent and capable of performing the role and are authorised to carry out the function.
Probity means behaving honestly and ethically and being financially sound.

Our individual responsibilities include:
• We treat colleagues with consideration, respect and fairness. We are supportive of
management's commitment to prevent bullying and harassment in the workplace
• We conduct ourselves professionally and responsibly at work, including as regards our
appearance, attendance and behaviour
• We accept our individual responsibility to keep our knowledge and skills up to date to enable us
to properly discharge our professional responsibilities
• We are each responsible to be aware of and comply with our relevant regulatory responsibilities.
We are always accountable for the decisions we make and the documents we sign
• We exercise common sense and good judgement when using any Company information and
communication systems
• We always seek prior approval as required for activities such as outside business interests or the
holding of public office
• We always conduct our personal financial and tax affairs responsibly so as not to bring ourselves
or the Company into disrepute. We report any issues to management
• We never carry out the bank role in relation to our own banking transactions (including
adjustment of terms or conditions of products or services) or the transactions of a person with
whom we have a relationship.
• We do not engage in alcohol or drug use that impairs our performance or affects the safety of
colleagues and customers or the security of the Company
• We avoid excessive gambling which may lead to serious financial problems which in turn may
undermine our fitness to carry out our role
• We challenge others where we observe a material departure from the Company Standards and
we escalate to our branch manager if appropriate or necessary

7.6 OUR STAFF: SOME EXAMPLES OF OUR STANDARDS
7.6.1 Acting lawfully and ethically
Honesty and integrity are central to our daily work. We must always comply with all applicable legal
and regulatory obligations, including statutory codes of conduct and voluntary codes to which the
company subscribes.

We are required to inform our line manager if we are arrested or charged with a crime or offence that
might impact on our role in the Company. Such offences include fraud, dishonesty, tax offences
including aiding and abetting tax evasion, or failure to pay a debt under a court order.

7.6.2 Personal behaviour
We are required to attend work on time, minimise absences from work and maintain a professional
image at all times.

At work, we are expected to behave courteously to colleagues and customers, and to treat them with
consideration and respect. We actively seek to prevent bullying and harassment in the workplace, on
the part of employees, customers or others. Managers have a specific responsibility to ensure
complaints in this area are addressed speedily and fairly.

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