Page 7 - EQA contractor code MP Edit 110202019

2. Professional Conduct and Appearance Policy

The Contractor has a clear expectation that for the duration of an Independent Service Contract with
the organisation, an Assessor will not engage in any activity that might compromise its reputation.
Assessors are expected to deal with all clients, fellow contractors and employees of the Contractor in
a courteous and professional manner at all times.

Criticism by the Assessor of any third parties, in particular Management System or Security
Consultants or customers of the Contractor at any stage of the audit process is not permitted under
any circumstances.

Clothing should be comfortable but appropriate. Assessors are expected to dress neatly and to
exercise good judgment in selecting clothing and footwear appropriate for a business environment.

In certain circumstances, business casual attire may be suitable. Examples of business casual attire
include (but are not limited to) shirts or blouses, shirts, slacks or neat jeans. Clothing should not display
any written words or symbols.

In all circumstances and for all categories of Assessors, athletic and tennis shoes as well as open toed
shoes (including flip-flops) are prohibited.
Appropriate business attire for female Assessors includes suits, dresses, shirts, skirts or tailored
trousers with blouse and jacket, which should be clean and in good repair and present a professional
image.

Appropriate business attire for male Assessors includes suits with shirt and tie or sports coats and
dress slacks with shirt and tie, which should be clean and in good repair and present a professional
image.

2.1 Personal Grooming Standards
In your role you will be in constant contact with clients and members of the public as well as working
in close quarters with fellow Assessors. This policy on personal grooming has been developed to
ensure you understand the importance of appropriate grooming and hygiene in the workplace. The
standards of grooming and hygiene outlined below set forth the minimum requirements to which all
Assessors are required to adhere to.

Hygiene - every Assessor is expected to practice daily hygiene and good grooming habits as set forth
in further detail below.

Hair - Hair should be clean, combed, and neatly trimmed or arranged. Unkempt hair is not permitted.
Sideburns, moustaches, and beards should be neatly trimmed. Non-traditional hair colours are not
permitted.

Nails - Hands and nails should be kept clean. Hygiene facilities provided by the Contractor or a client
of the Contractor and must be utilised and respected.

Oral hygiene – appropriate standards of oral hygiene should be observed, before commencement of
work and after breaks/meals. Further information on the health benefits of good oral hygiene can be
found at https://www.dentist.ie/.

Jewellery - Assessors may wear tasteful jewellery in moderation. Where job duties present any type
of safety risk, jewellery may be prohibited or severely limited. In other areas, moderate (including size

Assessor Code of Conduct Issue 1 July 2019 Page 6 of 16