Page 10 - Assessor Code of Conduct v1 July 2019

It is a matter for the recipient of the behaviour to decide whether that behaviour is unwelcome,
irrespective of the attitude of others to the matter.

Assessors who make a complaint or who give evidence at proceedings will not be victimised by EQA
in any way. EQA in particular expects its senior management to have a particular responsibility to
ensure that sexual harassment, harassment and bullying do not occur and that complaints are
addressed speedily. EQA therefore will provide good example by:

• treating all in the workplace with courtesy and respect,
• promoting awareness of its policy and complaint procedures,
• being vigilant for signs of harassment and taking action before a problem escalates,
• responding sensitively to an Assessor who makes a complaint of harassment,
• explaining the procedures to be followed if a complaint of sexual harassment or harassment is
made,
• ensuring that an Assessor making a complaint is not victimised for doing so, and
• monitoring and following up on the situation after the complaint is made so that the sexual
harassment or harassment does not recur.

Assessors are expected to contribute to the achieving of a sexual harassment free, and harassment
free, working environment.

Sexual harassment and harassment by non-contractors such as clients, customers and business
contacts may lead to termination of business contracts, suspension of services or the exclusion from
premises or the imposition of other appropriate sanctions.

EQA’s sexual harassment policy is to be communicated to all those potentially affected by it. For
Assessors this is by means of this Code. For other parties this may be by way of newsletter, website,
e-mail or notice board. All Assessors are required to acknowledge their receipt of this handbook and
by so doing they signify that they have read this harassment and sexual harassment policy.

EQA will keep a record of all complaints of sexual harassment and harassment and a note of the
outcome or resolution. EQA will monitor this information at regular intervals to evaluate the success
of the policy.

EQA may require staff and/or Assessors to attend training on issues of sexual harassment, harassment
and bullying.
This sexual harassment, harassment and bullying policy will be reviewed at regular intervals in line
with changes in the law or Codes of Practice, relevant case law or other developments.

4. Mobile Phone Policy
Accessors must keep their mobile phones on silent or turned off during an audit. Correspondence
between the Assessor and EQA must pass through client channels or be given client approval.

EQA will not reimburse the Assessor for phone charges accrued in carrying out audits.

5. Social and Digital Media Policy

The Social and Digital Media Policy provides guidance and direction to all Assessors when utilising all
types of online social media sites and networks. This policy applies to all Assessors either participating
personally, or communicating on behalf of EQA, while online.

Assessor Code of Conduct Issue 1 July 2019 Page 10 of 16