Page 29 - P&G Cards EHB

E) COMPANY TOOLS

The Company provides you with tools necessary to carry out your duties. You should keep
these in good repair and secure at all times. You must report any lost or mislaid tools to your
Department Manager. You must return Company tools upon termination of employment by
either party. Failure to do so will result in a deduction to cover the cost of tools being made
from monies due to you. This is an express written term of your contract of employment.

F) CUSTOMER SERVICE

Customers are the key to the success of our business and good service is the key to gaining
and retaining customers. Every customer should receive the following service from you:

a. Be available and greet every customer

b. Be friendly, smile and listen to the customer’s needs

c. Know your product and serve the customer promptly

d. Be efficient in taking the customer’s details and payment

e. Thank the customer for their business

G) STANDARD COMPLAINTS PROCEDURE

From time to time customers/clients will make a complaint (whether verbal or written) to you
about the business or its employees. It is your responsibility to inform your Department
Manager immediately of the complaint you have just received. A record of the complaint
should be kept irrespective of how small the complaint is. On receipt of the complaint, the
main priority is to deal with the complaint promptly and to the customer’s/client’s satisfaction
as far as possible.

H) BEHAVIOUR AT WORK

1. You should behave with civility towards fellow employees, and no rudeness will be permitted
towards customers or members of the public. Objectionable or insulting behaviour or bad
language will render you liable to disciplinary action.

2. You should use your best endeavours to promote the interests of the business and shall,
during normal working hours, devote the whole of your time, attention and abilities to the
business and its affairs.

3. Any involvement in activities which could be construed as being in competition with us is not
allowed.

All reasonable instructions are to be carried out.

I) BEHAVIOUR OUTSIDE OF WORK

Because the business demands employees of the highest integrity we have the right to
expect you to maintain these standards outside of working hours. Activities that result in
adverse publicity to ourselves, or which cause us to lose faith in your integrity, may give us
grounds for your dismissal.

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