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service
PRODUCT
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We're Here to Serve! Patience is a Virtue!
At Rent-A-Center, our value truly lies in our product How we handle a product service call can shape
service, but a customer can’t measure this value our future relationship with that customer. Try to
until they experience an issue with their product. We troubleshoot the issue over the phone or in person.
certainly hope they don’t have any product issues, Many issues can be handled right over the phone; if
but we definitely welcome the chance to prove our the customer is in the store, you can walk them over
value—every problem is an opportunity in disguise! to a similar product and show them how it’s done.
More complicated issues should be escalated to a
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