Page 107 - Drive First Gear Complete - Web

Returns ››› OFF-SITE EXPERIENCE / RETURNS

Many customers pay their agreements in full and Plan. This plan allows them to stop making the
own their merchandise, but you will see a majority of renewal payments without losing the money
our merchandise come back to us as returned items. they’ve already paid into the agreement. When
The two reasons for a product return are that a they can start paying again, they just call us to bring
customer requested a return, or the customer is past back the merchandise they previously rented (or a
due and unable to make a renewal payment in the comparable item), and pick up the payments where
foreseeable future. they left off. This is a superior program feature that,
Rent-A-Center is proud to offer our customers.
We’ll often receive a call to come and pick up
merchandise from a customer requesting to return
the product; maybe they don’t need it anymore or
they’re moving, or maybe they lost their job and
can’t make the payments (but haven’t gone past due
yet).

Usually, these are simple situations and work
very much like a request for service: you’ll go to
the customer’s home, take down or unhook the
merchandise and load it into the truck—but this
time, you won’t have a loaner item.

In these situations, the customer has the option to Always schedule the re-delivery at the
freeze their payments using our Payment Protection customer's home during the pick-up.

106

Drive_First_Gear_vF2-0_Day2.indd 106 7/8/2015 5:31:22 PM