Page 102 - Drive First Gear Complete - Web

›››

delivery

Respecting the
Customer's

home WELCOME & ORIENTATION / TRAINING ROADMAP

›››Stay inside the lines

You’re on your way to making your deliveries,
pickups and service calls! This is a good time to talk
about how to respect your customers’ homes once
you arrive.

First, always remember that you cannot go inside
a customer’s home unless someone 18 or over is
present and allows you to come in.

Be culturally, socially, and religiously sensitive. Show
courtesy to your customers by not disturbing prayer
areas, discussing religious relics—positively or
negatively—or dishonoring any religious beliefs.
Always use furniture pads and dollies to avoid any
Ask your customer where the merchandise will be injuries to you, the customer and the merchandise, and
placed. Then, measure doors, hallways and the final pay attention to any streaks that the dolly wheels may
spot for the merchandise before moving anything leave behind. Using furniture pads will protect your
into or out of the customer’s home. This will prevent customer’s floors and doorways. Ask your
unnecessary damage to the merchandise and the learning coach to show you how useful
customer’s home. rubber bands can be when you're using
furniture pads!

101 102
101

Drive_First_Gear_vF2-0_Day2.indd 101 7/8/2015 5:30:48 PM