Page 297 - Drive First Gear Complete - Web

Here’s a review of the major topics:

• Company Overview & History
• Rent-A-Center Customers

OFF-SITE • Rent-A-Center Stores
EXPERIENCE • Customer Service
• Safety & Security
• Offsite Experience
CUSTOMER
• Product Knowledge WELCOME TO RENT-A-CENTER
CLOSE
• Customer Sales
• Customer Validation
• Creating a Rental Agreement

ON-TIME
CUSTOMERS • Closing the Rental Agreement
• Customer Payments
PAYMENTS
• Introduction to Account Management
• Inventory Management

• Account Management
PRODUCT • Driver’s Seat/Field Visits
KNOWLEDGE

Do you feel like you need any further information on any topics?
Which one(s)?

296

Drive_First_Gear_vF2-0_Day6.indd 296 7/28/2015 10:26:07 AM