Page 3 - Drive First Gear Complete - Web

ACCELERATING COWORKER CONTRIBUTION

Welcome to Rent-A-Center, your life’s work!

As we developed the Drive training program, we envisioned a map that would help you navigate
through the challenges of a new career while simultaneously showing you the on-ramps and
off-ramps to all of the exciting possibilities within the organization. People are the #1 asset of our
franchise partners, and the organization as a whole, so investing in your development is a top
priority!
The reality is that you will be starting your career by learning the critical role you play in our day-to-
day operations. Life at your Rent-A-Center franchise store is fast-paced and exciting, so we believe
the training program should keep pace!

With a small staff at each location, our new hires are a huge centerpiece of the customer
experience from day one. All new coworkers are highly valued within the organization and because
of that customer visibility, we make a significant investment in your new hire training. The training is
a collection of operational procedures, activities and resources to provide you with the best success
roadmap possible, beginning with the basics. The intention is to get you thinking, practicing, and
doing, so that your work—those functions in your job description—not only make sense, but
become second nature.

Locally owned and operated Rent-A-Center franchise locations may have some slight differences
from our corporate locations. We invite you to discuss these differences with your store manager,
franchise consultant or owner for more specific information.
If you take ownership and follow your roadmap seriously, we will transform you into a high-
performance customer service machine. We have incorporated our mission, core values, work ethic
and standards into this program and, when applied with passion, they will lead you to great success.
So I invite you, not to sit back, relax and enjoy the show, but to take hold of the gear shift and throw
it into Drive. Put your sunglasses on, because your future with Rent-A-Center is bright! Welcome to
First Gear—we’re glad you’re here!
Cathy Skula

Cathy Skula
Senior Vice President
Rent-A-Center Franchising International

2

Drive_First_Gear_vF2-0_Day1.indd 2 7/28/2015 9:33:08 AM