Page 5 - Drive First Gear Complete - Web
P. 5
SECTION 4 SECTION 5 SECTION 6
PAGE 224 PAGE 244 PAGE 266
Inventory Audit Page 217 Account Management at a Identify and Solve Customer Page 255 TABLE OF CONTENTS
Inventory Audit Activity Page 221 Customer’s Home Page 233 Payment Problems
Driver’s Seat Manual Receipts Page 229 Late Payments in the POS Page 260
On-Time Payments Page 225 Driver’s Seat Identifying Trends in the POS Page 261
Past-Due Payments Page 227 Field Visit Evaluation Page 243 Resolving Payment Problems Page 266
The Complete Customer On-Time Payments Page 245 Quality Collections Page 272
TABLE OF CONTENTS
Experience Page 229 Past-Due Payments Page 247 Taking Proper Commitments Page 274
Section Four Quiz Page 231 Fallout Calls Page 249 Handling a Challenging
The Complete Customer Customer Page 276
Experience Page 251 Telling a Customer
Section Five Quiz Page 253 NO Activity Page 279
Driver's Seat
The Complete Customer
Experience Page 281
Past-Due Payments Page 283
Collections Calls Page 285
Constructing a Customer File Page 287
Customer File Retention
Policy Page 292
Welcome to Rent-A-Center Page 293
Section 6 Quiz Page 297
Referrals Page 299
Red-Star Certification Page 300
SM Survey Page 301
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