Page 6 - Drive First Gear Complete - Web

SCHEDULE AT A GLANCE

Below is the recommended schedule for your completion of Drive: First Gear. TABLE OF CONTENTS

Schedule Day 1 / Section 1 Day 2 / Section 2 Day 3 / Section 3

8:00 Arrival (8:45) Arrival (8:45) Arrival (8:45)

Welcome & Orientation
9:00 Welcome & Orientation Continued Customer Sales (Rental Selling)

Customer Sales
10:00 Welcome & Orientation Safety & Security
(Rental Selling)

Customer Verfication
11:00 Welcome & Orientation Safety & Security
(Order Form Process)

12:00 Lunch Lunch Lunch

Customer Close
1:00 Company Overview & History The Off-Site Experience (Rental Agreement Process)

Company Overview & History Customer Close
2:00 Our Rent-A-Center Customers (2:15) The Off-Site Experience Customer Payments (2:30)
Your Rent-A-Center Store (2:30) (Rental Payments)

Customer Payments
3:00 Your Rent-A-Center Store The Off-Site Experience
(Rental Payments)

Your Rent-A-Center Store
4:00 The Off-Site Experience Intro to Account Management
Customer Service (4:30)

5:00 Customer Service The Off-Site Experience Intro to Account Management

6:00 Customer Service Product Knowledge Intro to Account Management

Section 1 Quiz Section 2 Quiz Section 3 Quiz
7:00
Closing Duties Closing Duties (7:30) Closing Duties (7:30)

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