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                    how to use this guide...                                                                                  TABLE OF CONTENTS




                    This training manual is designed as the primary part of a blended learning
                    approach. The entire training program will include the written manual,
                    activities, eLearning, and interactions among your store colleagues and
                    customers. This guide is your roadmap, but you’re the driver, and this
                    training will allow you to get behind the wheel of your career.

                    Using this manual is easy. Inside, you’ll find procedures, guidelines and rules,
                    but you’ll also find activities that will strengthen your knowledge of the
                                                                                                                              ROADMAP TO SUCCESS  /  CENTER OF EXCELLENCE
                    principles that guide us at Rent-A-Center.

                    Icons

                    We’ve included some icons throughout the manual that will alert you to key
                    information, activities, and videos—and most importantly, to let you know
                    it’s time to rev the ol’ engine.






                                                         When you see the stop sign, you
                                Time for an activity     should stop and complete the
                                                         activity on the page.



                                                         The green street sign indicates
                                                         that it's time to practice what
                                                         you’ve learned.







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