Page 9 - Drive First Gear Complete - Web

Your role in training What is

Training is an ongoing process that includes many activities Drive?
and functions. Even people with a lot of rent-to-own (RTO)
experience learn new things every day. Throughout your Drive is Rent-A-Center’s
career with Rent-A-Center, the company will invest a lot guide-driven field training
of time and company assets developing your knowledge program. Whether you
and skills so you can grow with us. You are responsible for are a customer account
your own career. It’s up to you to apply what you know and representative, an assistant
continue developing yourself at every opportunity. manager, a store manager, a
district manager, or a Rent-
During your first few days of training, you’ll learn the basics A-Center franchisee you will
of our business: how we add new customers and get their participate in one or more
accounts set up correctly from the beginning, how we of the many paths available TABLE OF CONTENTS
manage our customer service, and how we manage the throughout the Drive program
customer payment process. Once you have a good handle discussed on the next page.
on getting new customers and keeping them, you’ll begin
to learn about other parts of the business, like the internal
controls and computer reports that help us manage a store Practice What You've Learned
at company standards. You will acquire a large
amount of information
All of this training requires you to make it happen. In the through completion of
end, the training is about you, so you must put in the effort Drive: First Gear. This guide, ROADMAP TO SUCCESS / YOUR ROLE IN TRAINING / WHAT IS DRIVE?
to get the payoff and rewards. however, only provides a
fraction of the training that
you will need to hit the
ground running at your
store.

Ongoing practice is a very
important part of the training
program, and the activities
in this guide serve an equally
important purpose. Without
a chance to practice and
reinforce the new skills and
information you receive,
your learning can quickly be
forgotten. This means that by
using the learning activities
and with consistent practice
you are much more likely to
retain all the information.

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