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COWORKER
security
Opportunity Theft
Leaving cash on the counter from a previous
transaction, or leaving the cash drawer unlocked or
open as you walk to the back room or workstations,
could lead to opportunity theft. The truth of the
matter is that many thefts happen when otherwise
So What Do You Do if Something DOES Happen? decent customers and/or coworkers are presented
We can’t prevent every criminal from targeting our with an irresistible opportunity.
stores, so what if something does happen in your
store? What do you do? Who do you notify or call?
Let’s talk about some specific situations that may Did
occur in your store and how to handle them.. you
Shoplifting Know?
Prevention is the first measure we want to take
against shoplifters. But what happens if you suspect
a customer has found an unsecured item and may be Shoplifting is usually a non-violent, low-risk
attempting to walk out with it? crime; the perpetrators prefer to steal from
stores that give them the freedom to work
Never touch, threaten or accuse a customer, but
use tactful sales techniques—greet the customer unobserved. Studies have shown that great
and ask if you can show or help them with anything, customer service is the best prevention
perhaps even the item they’re holding. when it comes to shoplifting. Make sure you
greet and speak with every customer who
If a customer runs from the store with merchandise, walks through your doors. If you introduce
do not run after them. Your safety and security are yourself and get their name, and they know
far more important than our products, and chasing you’re paying attention to them, they’re likely
after a criminal can get you or the alleged shoplifter to try their sleight-of-hand somewhere else.
injured—neither of which is a good situation.
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