Page 239 - COMBINED QUESTIONS AND ANSWERS - EDITION 2019 - PART II_Neat

(i) Involve your shipping company. Most shippers are responsive to the Customs
problems faced by their customers;
(ii) Involve your insurance company;
(iii) Contact the foreign Customs' office.
GOODS REJECTIONS:-
Normally, the goods are rejected by the government of an importer's country is
typically for only one reason. The country of the importer has banned the importation of the
particular goods. (i.e Singapore has an absolute ban on the importation of chewing gum.
Other countries have banned the importation of various types of used or refurbished
equipment. Goods may also be rejected if they are not properly labeled or marked with
required certifications. The best remedy is to conduct proper research in advance of any
sales to determine that there not particular restrictions on your goods that would result in
their exclusion from the country of import.
IMPORTER REJECTIONS:
There are three categories for these reasons for rejecting goods.
(i) EXPORTER ORIGINAL REASONS: The importer may reject the goods because of
mistakes by the exporter. The exporter may have shipped the wrong goods,
defective goods or goods that were improperly packaged or labeled.
It is suggested that the company have someone in the company’s shipping
department dedicated to overseeing all export shipments. This person should be the
primary contact to work with the freight forwarding company. With such a strategy
these mistakes are more likely to be avoided.
(ii) SHIPPER ORIGIN REASONS: Sometimes goods are rejected because they arrive
damaged or the goods are significantly delayed in delivery.

Unless the goods were in a damaged condition when they were packed,
goods damaged during the course of shipment are the responsibility of the
shipper. Depending on which INCOTERMS are designated will determine whose
responsibility the loss due to damage is. If risk of loss is still with the exporter, the
exporter will need to make arrangements to ship replacement goods. Next step is to
contact the freight forwarder to file a claim with the cargo insurance company. If the
risk of loss is with the importer the exporter needs to provide the importer with all
necessary information to file a claim with the cargo insurance company and make
arrangements to ship replacement goods.
Minimizing damage during shipment is principally the responsibility of the
exporter to make sure that proper crating and packing of the goods done. This is
best determined by guidance from the freight forwarder.
(iii) IMPORTER ORIGIN REASONS: Most importer origin reasons for rejecting the goods
generally do not have a valid basis. Reasons may include they changed their mind,
ordered the wrong goods or can no longer pay. The most important step is to
conduct proper screening of buyers and partners. There are numerous sources of
assistance to help with the selection process from the Commercial Service and
Private Organisations.

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