Page 12 - Telemedicine - Essentials of Virtual Care Delivery Part Two

SVMIC Telemedicine: Essentials of Virtual Care Delivery

• Any sources of information used apart from audiovisual

channels, such as devices, monitors, records exchanged,
images reviewed, etc.

• Any unexpected occurrences or technology failures.

In addition, when recordings are created or external data are
received, it is essential to incorporate them into the permanent

record in advance of the visit. As many are new to telemedicine
and outside of the normal routine habit or practice, it’s very

important to consider the documentation and how you’re going
to create your medical record.

Some of the more unique considerations with respect to a

telemedicine visit might be where the information is stored. Be
sure you can answer all the following questions before delving
into telemedicine:

• Have you taken steps to preserve the privacy,

confidentiality, and integrity of the information?

• Where would you go to access the record?

• How would you go about printing the record?

• Are you able to offer access to the patient as required by
law?

• Importantly, how does the malpractice insurer or payor
get access to the information in the event of a claim or an

audit?

Additionally, ensure the information you’ve recorded is accurate,

reliable, and factual. Another element to consider would be to
identify what is the document retention period, recognizing that

this may have multi-state considerations. The location of the

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