Page 22 - APP Collaboration - Assessing the Risk (Part Two)
P. 22

SVMIC Advanced Practice Provider Collaboration: Assessing the Risk


                 There are a number of tracking methods to choose from, and

                 the goal is to reliably close the loop between the ordering of
                 tests or specialty referrals and the return of that information

                 back to the provider who ordered it and ultimately to the patient.



                 Patient portals can also be an effective means of notifying
                 patients of results and recording patient access to view results.

                 Ideally, practices will make use of electronic patient portals
                 for notification of normal non-sensitive test results for those

                 patients who have signed a written consent or electronically
                 agreed to receive information via the portal. However, it is not

                 reasonable to assume all patients are able or choose to use the
                 portal. Practices should have a way of verifying patients have

                 accessed the portal before utilizing this as the sole vehicle of
                 notification of normal non-sensitive results. Patients who do not

                 use the portal should be notified of normal test results through
                 another mechanism. It is not acceptable, from a risk or customer

                 service perspective, to advise patients that the only method of
                 normal test notification available will be through the portal.



                 For more detailed guidance on utilizing EHRs, patient portals,
                 and the common risks, visit both SVMIC’s Education Center and

                 the resources section at vantage.svmic.com.



                 Let’s look at a case where multiple systems failures contributed
                 to a tragic outcome.




















                                                         Page 22
   17   18   19   20   21   22   23   24   25   26   27