Page 4 - AHATA Excellence Award - Igmar Franken (Manager of the Year 2019)

A Letter from our Human Resources Director – Mrs. Tessely Koolman (letter

continues another page)

Dear Judging Committee,

As the Human Resources Director of La Cabana Beach Resort and Casino, I recognize Igmar
Franken, F&B Manager as the Manager of the Year nominee for the AHATA Excellence

Award 2019.

Igmar Franken started 28 years ago as a Bartender and has developed himself into the
successful F&B Manager he is today. Following find the career journey of Igmar Franken at
La Cabana:

Hired on November 16, 1992 Bartender
Promoted February 1, 1998 Assistant Head Bartender
Promoted November 1, 2000 Head Bartender
Promoted January 15, 2003 Beverage Manager
Promoted October 1, 2013 Food & Beverage Manager

Igmar always portrays a professional appearance and he is a firm believer in the company’s
Purpose, Values and Mission. His passion, dedication, loyalty and disposition for self-
development inspires many and contributes to his success within the company. He is
customer focused, team oriented, cares for his associates, a good communicator, a great
listener, a coach and counselor who is very knowledgeable in Financial F&B cost analysis +
F&B budget forecasting.

Igmar is strategic, goal oriented and very successful in meeting and exceeding his
departmental goals. He played an instrumental role in the past 7 years in taking the F&B
department to financial stability. He leads by example and uses the Management by
Walking Around approach. Igmar constantly assesses the operation and handles problems
proactively. He is a team player, a motivator and inspires his team to perform to their best
and to believe in the company purpose “We Create Memorable Vacations”. That was noticeable
in our Voice of Customer (VOC) surveys.

Igmar has successfully revamped and enforced the F&B Manual to include Job descriptions
with their Standard Operation Procedures. He trains his team on the importance of setting
standards in service and recognizes their positive performances. Igmar values on the spot