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A Customer-Focused, Resource Management Perspective  •  101




                            Chap. 14:   Revamping   Relationships  X       X  X




                        Chap. 13:   High-  Tech   Learning   Materials  X  X




                          Chap.12:   Reshaping   Faculty’s   Role  X  X  X  X  X





                        Chap. 11   Reforming   Administration   and   Management  X  X  X  X  X  X  X  X







                     Chapters (Solution)  Chap. 10:   Redesigning   Curriculum   Chap. 9:   and   Gov’t   Pedagogy  Role  X  X  X  X  X  X  X  X  X  X  X








                          Chap. 8:   Bridges to   Potential   Employers  X  X  X  X  X  X  X  X



                          Chap. 7:   Becoming   Student   Centered  X  X  X  X  X  X  X


                 Impact of the Solution on the Root Causes  Chap. 6:   Changing   Attitudes   and   Expectations  X  X  X  X  X  X  X  X  X In some cases, chapter titles have been shortened to fit the space.












              TABLE 5.1           Root Causes  Lack of   1.    Understanding—Who   Is the Customer?  Declining State Support   2.    for Public Universities  Rise of the Ruling   3.    Class—Administrators  Limited Productivity   4.    Improvements for   Universities  Rapidly Growing Costs   5.    for Books and Supplies   Funding Finesse—   6.    Mix
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