Page 22 - Express Travel World

FHW MUMBAI 2018 REVIEW

Hiring and nurturing the right people

At the GMs Conclave in FHW Mumbai 2018, a think tank on 'Talent Management Strategies',
general managers of leading hotel brands discussed their people management strategies and
the challenges of retaining talent in today's dynamic world

By Steena Joy

One of the greatest challenges Jha, GM, Holiday Inn Mumbai prising since the number of ho- them feel proud of working it makes sense to look out for
plaguing the hospitality indus- International Airport; Sharad tels have grown and so have the with our company. As for people within the group. As for
try is the unavailability of qual- Datta, GM, Westin Mumbai opportunities. At the Westin, screening, we put the positions Millennnials, they have a differ-
ity workforce in different skill Garden City; Kapil Kapoor, we have a strong focus on peo- available online. The interview ent take on work and we need
levels. Retention of skilled GM, Waterstone Hotel and ple. For us, it starts with hiring process is structured and the to embrace it. They want to join
workforce through training and Manish Dayya, GM, Novotel right. Our screening process general manager is involved an organisation that will grow
development is also a problem Mumbai Juhu Beach. has to be so strong as to get the throughout. We look for atti- and nurture them,” he stated.
combined with high attrition Starting the duiscussion, right person.” Commenting on tude, whether the candidate
levels. Talent Management was Datta said, “Key retention the Millennial segment, he has the passion for the job and The work culture
the topic of a Hospitality Think strategy is a very loaded ques- added, “Today's millenial the knowledge to do it. We en- Dayya was also of the opinion
Tank – GMs Conclave at the re- tion. India is at the forefront of wants instant gratification. We courage hiring from within.” that work culture is important.
cently concluded FHW Mum- growth. We need the software need to ensure that facilities Dumbell agreed that hotels He said, “In our industry, we look
bai 2018. The panelists in- that is human catapult for that like cafeteria are good and that need to hire the right people at three key words - Hospitality,
cluded Nicholas Dumbell, GM, growth. It is getting more and the training given to new re- and invest in them. “Hiring drinks and food...With these, de-
Renaissance Mumbai Conven- more difficult to find good tal- cruits is at par with indsutry from within is a good option . If mand will always be there. Right
tion Centre Hotel; Suraj Kumar ent and retain it. This is sur- standards. We need to make we are opening so many hotels, identification of talent, right

22 EXPRESS TRAVELWORLD
February 2018