Page 3 - C:\Users\Z80023431\Desktop\test e book itil\
P. 3

What is ITIL?










                       •      ITIL is the most widely adopted approach for IT Service Management in


                              the world. It provides a practical, no-nonsense framework for identifying,


                              planning, delivering and supporting IT services to the business.








                       •      ITIL is not a standard it is a best-practice
   1   2   3   4   5   6   7   8