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ITIL Processes



                                    •      Service Operation                                            Service Strategy



                                          •      Event Management                                             Strategy Generation

                                          •      Request Fulfillment                                          Service Portfolio Management

                                          •      Incident Management                                          Business Relationship Management

                                          •      Problem Management                                           Demand Management
                                          •      Access Management                                            Financial Management

                                    •      Service Transition                                           Service Design



                                          •      Transition Planning & Support                                Design Coordination

                                          •      Change Management
                                                                                                              Service Catalogue Management
                                          •      Configuration Management
                                                                                                              Service Level Management
                                          •      Release & Deployment Management
                                                                                                              Capacity Management
                                          •      Service Validation & Testing
                                                                                                              Availability Management
                                          •      Knowledge Management
                                                                                                              Service Continuity Management

                                                                                                              Information Security Management

                                                                                                              Supplier Management
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