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ITIL Processes

• Service Operation  Service Strategy

• Event Management  Strategy Generation

• Request Fulfillment  Service Portfolio Management

• Incident Management  Business Relationship Management

• Problem Management  Demand Management
• Access Management  Financial Management

• Service Transition  Service Design

• Transition Planning & Support  Design Coordination

• Change Management
 Service Catalogue Management
• Configuration Management
 Service Level Management
• Release & Deployment Management
 Capacity Management
• Service Validation & Testing
 Availability Management
• Knowledge Management
 Service Continuity Management

 Information Security Management

 Supplier Management