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Why is ITIL Important?










                       •      provides guidance to organizations on how to use IT as a tool to facilitate

                              business change, transformation and growth

                       •      Adopting ITIL can offer users a huge range of benefits that include:



                              • improved IT services


                              • reduced costs

                              • improved customer satisfaction through a more professional approach to service delivery


                              • improved productivity

                              • improved use of skills and experience


                              • improved delivery of third party service.
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