Page 64 - FOCUS year 1

Efficient​ ​Communication.​ ​Lesson​ ​1

1.​ ​Presentation​ ​of​ ​Theory:
Communication​ ​is​ ​defined​ ​as:”​ ​The​ ​imparting​ ​or​ ​exchanging​ ​of​ ​information​ ​by​ ​speaking,
1
writing​ ​or​ ​using​ ​some​ ​other​ ​medium”

It​ ​is​ ​a​ ​social​ ​situation​ ​and​ ​for​ ​spoken​ ​communication​ ​not​ ​only​ ​words,​ ​but​ ​also​ ​facial
expressions,​ ​posture,​ ​and​ ​gestures​ ​are​ ​important​ ​for​ ​the​ ​interpretation​ ​of​ ​the​ ​message.

A​ ​Simple​ ​Model​ ​of​ ​Communication:

Sender​ ​→​ ​​ ​message​ ​→​ ​​ ​receiver

-​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​Who​ ​is​ ​the​ ​sender​ ​of​ ​the​ ​message?​ ​What​ ​are​ ​his​ ​or​ ​her​ ​intentions?
-​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​What​ ​is​ ​the​ ​message?
-​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​Who​ ​is​ ​the​ ​receiver​ ​and​ ​what​ ​interest​ ​does​ ​the​ ​receiver​ ​have​ ​in​ ​the​ ​message?

Efficient​ ​Communication​ ​and​ ​Interpretation
When​ ​we​ ​listen​ ​to​ ​what​ ​other​ ​people​ ​say​ ​we​ ​understand​ ​the​ ​words​ ​and​ ​the​ ​meaning​ ​of

the​ ​sentences,​ ​but​ ​the​ ​verbal​ ​part​ ​of​ ​the​ ​communication​ ​is​ ​far​ ​from​ ​enough​ ​to
understand​ ​the​ ​full​ ​meaning​ ​of​ ​what​ ​is​ ​being​ ​said.​ ​There​ ​are​ ​also​ ​many​ ​other​ ​factors
taken​ ​into​ ​account​ ​in​ ​the​ ​interpretation,​ ​such​ ​as:
-​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​The​ ​non-verbal​ ​signals
-​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​The​ ​context​ ​or​ ​the​ ​situation
-​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​The​ ​receiver’s​ ​knowledge​ ​about​ ​the​ ​person​ ​and​ ​the​ ​receiver's​ ​field​ ​of​ ​experience.

An​ ​Example:
The​ ​message:​ ​”It’s​ ​raining”
-​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​The​ ​non-verbal​ ​signals:​ ​Does​ ​the​ ​person​ ​look​ ​happy?​ ​Sad?
-​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​The​ ​context:​ ​We​ ​have​ ​just​ ​talked​ ​about​ ​going​ ​for​ ​a​ ​walk​ ​with​ ​the​ ​dog​ ​/​ ​we​ ​are
​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​drinking​ ​tea​ ​looking​ ​out​ ​the​ ​window
-​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​The​ ​receiver's​ ​knowledge​ ​of​ ​the​ ​person:​ ​”He​ ​hates​ ​bad​ ​weather”

Non-Verbal​ ​Communication

The​ ​American​ ​psychologist​ ​Albert​ ​Mehrabian​ ​has​ ​shown​ ​that​ ​the​ ​non-verbal​ ​aspects​ ​of
communication​ ​have​ ​a​ ​big​ ​influence​ ​on​ ​the​ ​way​ ​we​ ​interpret​ ​the​ ​message.

- Many​ ​non-verbal​ ​signals​ ​we​ ​do​ ​not​ ​take​ ​into​ ​account​ ​consciously,​ ​but​ ​anyhow​ ​we

1 ​ ​https://en.oxforddictionaries.com/definition/communication