Page 73 - FOCUS year 1

Active listening Efficient Communication and interpretation

•The verbal part of the communication is far from enough to
understand the full meaning of what is being said. Other factors taken
into account in the interpretation is:
Exercise
•The non-verbal signals (what did the exercise show?)
•The context or the situation
•The receiver’s knowledge about the person and the receiver’s field of
experience.

An Example: ”It’s raining” The non-verbal communication

•The non-verbal signals: Does the person look happy? Sad?
• The non-verbal aspects of the communication have a big influence on the
way we interpret the message!
•The context: We have just talked about going for a walk with the dog,
we are sitting drinking tea looking out the window
•The receiver’s knowledge of the person: ”He hates bad weather”

The non-verbal forms of communication include:
• Eye contact: The kind of eye contact which are established can tell you
• Mimic: The facial expressions you use when you communicate, for something about the relationship between persons. Does the person in
example: a smile, eyebrow movements, how you wrinkle your pan or your front of you look down? Or does the person stare? Look away? Are the
eyes moving?
nose. Many of the mimic expressions are the same across cultures.
• Gestures: The way you move your body, your arms and your legs when you • Extra Verbal Codes: The way you say things: The tone, the intonation, the
speak. volume or pace of saying words, the accent … The tone can tell you a lot
about how the person feel.
• Posture: The way you stand, sit or lie down when you are speaking to
someone. Postures can show how you relate to a person. It can also show • Body Contact: We have unspoken rules for who we can touch, where and
how you feel, if you for example are relaxed, angry or scared. when we do it. We have different codes for body contact in different
cultures. Through our body contact we show intimacy or distance.