Page 51 - MDS final deliverable

TEN RECOMMENDED MEDIUM TERM VALUE ADDED INITIATIVES
The ideas that emerged from the ideate workshop were consolidated and further built upon, which resulted in ten comprehensive value-added initiatives that MDS can deliver to its customers. Given that the project began with the customer and the opportunity areas were defined based on their needs, it can be safely assumed that the solutions will collectively lead to positive outcomes and benefits for MDS and its participants. These ten initiatives can help transform MDS' overall customer experience and significantly increase customer satisfaction.
1 RE-PURPOSE UNUSED ASSETS
Utilising existing assets as new revenue opportunities for MDS.
BUILD A SOCIAL ENTERPRISE
Providing meaningful work experience for MDS participants while expanding MDS' revenue streams.
START A WEEKEND RESPITE PROGRAM
Socialising opportunities for participants and providing respite for families.
DESIGN AND DEPLOY A MASTERCLASS SERIES
Workshops to upskill participants and their families on various skills.
ACCELERATE SOCIAL ENGAGEMENT
Various online and offline activities to accommodate participants’ differing interests and capability levels.
1 ACTIVELY BUILD PARTNERSHIPS
Actively identifying and nurturing partnerships with key stakeholders in the community.
ESTABLISH AN NDIS CROWD SOURCED COMMUNITY PLATFORM
An online portal driven by the MDS community, for the community.
SET UP A BUDDY UP PROGRAM
A trusted buddy to support MDS participants.
RE-DESIGN THE PATHWAYS TO EMPLOYMENT
PROGRAM
Addressing the prickly ‘south side’ of the PTE program to ensure a positive and seamless customer experience.
LAUNCH A MDS PRODUCT LINE
A range of sustainable products created by MDS participants.
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Commercial in confidence
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