Page 6 - CUST SVC TEXTBOOK 2020

2. Avoid sensitive topics. Do not ask questions like:
- Age – how old are you?

- Marital status – Are you married?

- Religion – What is your religion?
- Weight – How heavy are you?

3. Offer opinions and suggestions when asked:

- If you were to ask me, I think this cake is better.

- This dish is rather spicy.

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